2025 annual RESER Conference

29th to 31st October 2025

Place : ROME

- About Us

The European Association for REsearch on SERvices (RESER) is committed to fostering, undertaking and disseminating high quality, multi-disciplinary scholarly research on a wide variety of service topics that will also inform public policy and practice.

  • University researcher
  • PHd Students
  • Universities
  • Economists Laureates
  • NGO
  • Private Companies
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Join the team and become a Reser member !
 Check out all options here.

- Our Strategy

- Frequently asked questions

You can join any team on our directory
There is indeed a RESER Group on Linkedin : https://www.linkedin.com/groups/4156148/
Always.
See all info on RESER Founders' PhD Award page
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- Latest Reser news

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The 2025 RESER best short paper award

For the first time, the RESER council decided to award a prize for the best short paper presented at its annual conference. Many speakers applied for this award. A jury of five RESER members decided to award the prize to MARCIA C. ROSSI, FARIDAH DJELLAL (University of Lille France) for CYBER SERVICES AS A SERVICE […]

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2025 Reser conference proceedings

The central theme of the RESER 2025 Conference in Tor Vergata University (Roma, Italy ) was “Rethinking Services for Society 5.0: Opportunities and Challenges”. People and organizations live in an increasingly disruptive world characterized by growing uncertainty, unpredictability, and complexity across technological, economic, social, environmental, and educational domains. In this vein, the concept of Society […]

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The 2025 Reser Founder’s Award winners

To help young researchers who demonstrate high research skills and strong interests in service-related issues, RESER  has created the Reser Founder” ‘s award  in 2012 .The award is on an annual basis and grants a maximum of two young researchers with a cash prize of 500 and 300 euros, respectively.   This year , the […]

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When Reser members meet at the Innovation 2025 forum in Paris

When members of Reser meet at the Innovation 2025 forum organised by the Innovation Research Network (RRI), a partner of RESER. These are very interesting exchanges that also help to raise awareness of our own association.

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Be carefull to the early bird RESER conference registration!

Our annual convention is just around the corner! All researchers who have proposed a communication project now have the answer from the selection committee! It’s now time to register, as early bird conference registration closes on September 12 … Just visit https://reser2025.confnow.eu We look forward to seeing you in Rome on October 30.

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- Latest Reser publications

2025, AI-powered insights: Analysing visual and textual content on social media for destination marketing management

2025, “Unveiling the influence of peers and organizational dynamics on innovation in knowledge-intensive business services”. .

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2025, The digital shift in organizations, Challenges, risks and opportunities

“The digital shift is not inevitable. It is a choice. It is time to choose wisely.” Yves Pigneur , Forword.

2022, Doping in Professional Cycling: The Underestimated Organizational Dimensions

The cycling champion Lance Armstrong was at the heart of a doping system that gave
rise to one of the most important scandals the sports world has ever known. Numerous studies
have been devoted to the topic, adopting a medical, ethical, legal or psychological point of view.
However, no research has addressed the organizational dimensions of an extremely sophisticated
doping system that allowed Lance Armstrong to win seven successive Tours de France. The
objective of this paper is to propose a reflection on these underestimated organizational
dimensions, in particular as regards the management of the supply of doping products during the
different stages (“étapes”) of the Tours de France. Beyond the specific case of doping in
professional cycling, lessons can be drawn on the understanding of the logistical mechanisms
related to the traffic of illicit substances.

(2025) The Many Meanings of Quality: Towards a Definition in Support of Sustainable Operations,