2007 RESER Conference papers,Tampere, Finland, 13-15 September

New horizons for the role and production of services.

2007 congress papers

To find an author : alphabetic order

Author	Title
Amara, Nabil, Landry, Réjean and Doloreux, David	Patterns of innovation in knowledge intensive service industries
Amorim, Marlene and Lago, Alejandro	Transferring service operations to the customer: an outsourcing perspective.
Antonini, Dominique	Relationships of complicity between customers as a service recovery strategy or as a customer satisfaction amplifier
Augurzky, Boris, RWI-Essen, IZA, et Scheuer, Markus	A new chance for the revitalisation of an old industrialized area? The Hospital Sector in the Ruhr Area
Bagdoniene, Liudmila; Kunigeliene, Dalia and Jakstaite, Rasa	Relationship marketing as factor for Competitiveness of knowledge-intensive business services providers
Becheikh, Nizar; Halilem, Norrin; Jbilou, Jalila; Mosconi, Élaine; Hammami, Hajer; Landry, Réjean and Amara, Nabil	Conceptualization and Determinants of Innovation in the Public Sector: A Systematic Revue
Beyers, William B.	Occupational Structure in Industries in the United States: Defining Clusters and the Regional Distribution of Selected Clusters and the Regional Distribution of Selected Clusters
Bonatti, Luigi , University of Trento and Felice, Giulia	Endogenous growth and changing sectoral composition in advanced economies
Boris Augurzky ,RWI-Essen, IZA, Markus Scheuer	A new chance for the revitalisation of an old industrialized area? The Hospital Sector in the Ruhr Area
Bouchardy, Isabel et Darreon, Jean-Louis	French university performance: quality strategy and breaking up the public service
Brax, Saara	Service Engineering and Management: Towards a Framework
Broussolle, Damien	The issue of social and territorial cohesion within the postal services, the case of full market opening in France
Bryson, John R. and Lombardi, Rachel	Balancing Product and Process Sustainability against Business Profitability: Sustainability as a Competitive Strategy in the Property Development Process
Burmeister Antje	The performance of freight transport systems: an evaluation in terms of service trajectories
Cesarini, Mirko; Mezzanzanica, Mario ,Fugini, Maria Grazia; Maggiolini, Piercarlo and Nanini, Krysnaia	“Coopetition”, a Solution to Knowledge Management Problems in Information-Based Services? A Case Study Concerning Work Market Services
Costa, Pedro; Vasconcelos, Bruno; Sugahara, Gustavo	Beyond services competitiveness: urban milieu and creativity in cultural activities
de la Burgade, Emmanuel	Entre compétitivité et service, quelle rationalisation des services dans une enterprise qui dispose dun important réseau de distribution? Lexemple de La Poste.
Djellal, Faridah et Gallouj , Faïz	Les stratégies de productivité dans les services : assimilation, particularisme et intégration. Productivity Strategies in Services : Assimilation, Particularism and Integration
du Tertre, Christian	Modèle industriel et modèle serviciel de performance
Fuglsang, Lars and Sorensen, Flemming	Service development in a semi-peripheral area: the entrepreneur as educator
González-López, Manuel	KIBS Provision, Proximity and Exportability
Hermelin, Brita	Producer services firms in globalising cities the example of advertising firms in Stockholm
Iwankiewicz -Rak, Barbara	Collaboration of Public and Private Sectors in Providing Social Services in Poland (as a way of realising the Lisbon Strategy)
Iwankiewicz-Rak, Barbara; Pukas, Anetta and Wrona, Sylwia	Competitiveness of the services sector in Poland State and perspectives of development in conditions of the global market
Kautonen, Mika and Tuhkunen, Anne	Intermediating between International and Local Level. Business Consultancy and Advertising Firms and Their Clients in Finland
Kessous, Emmanuel et Rey, Bénédicte	Les traces d’attention entre captation et opportunité. La production conjointe du marché, des services et de la vie privée
Kolehmainen, Jari	Computing Alone? Association as a Forum for Localised Learning
Kosonen, Kati-Jasmin	Innovation in InnoSteel Platform – A partnership tool for searching continuous innovativeness and self-renewal capacity in steel constructing sector in Hämeenlinna, Finland
Kotala, Soile and Kuusisto, Jari	Evaluating the impact of Tekes-funded projects: Differences between service- and industrial sectors
Kuusisto, Arja and Kuusisto, Jari	Use of Knowledge Intensive Business Services by SMEs - some policy implications
Langviniene, Neringa and Sekliuckiene, Jurgita	Competitive analysis of the freight transport sector: Lithuanian case analysis
Leitão, João and Raposo, Mário	The Triple-Mix of Entrepreneurship, Service FDI and ICT: Comparing the dynamics of the experience curve effects of Finland and Portugal
Leskinen, Johanna ; Varjonen, Johanna et Aalto, Kristiina	Toward a Better Quality of Market Based. Household Services – Consumer Conceptions
Lönnqvist, Antti; Antikainen, Riikka; Markova, Maiju and Jääskeläinen, Aki	Measuring and managing the operational performance of a multinational service company: Identifying key challenges
Lorentzon, Sten; Ström, Patrik and Fransson, Urban	The Relocation of Activities in Industry and Services - Examples from Western Sweden
Magnusson, Peter, Hipp, Christiane and Edvardsson, Bo	Defining Product-Services Concepts from a Manufacturing Firm Perspective
Maroto, Andrés	Labour productivity and cyclical dynamics in the service sector
May, Nicole	Transformations organisationnelles et transformations spatiales : Les Mutuelles d’assurance niortaises entre centralisation et décentralisation
Merlin-Brogniart, Celine and Moursli-Provost, Anne-Catherine	Dynamics of Innovation in The Nursing Home Industry.
Mirecka, Elzbieta	A Global Character Of New Banking Services In Poland Threats And Benefits
Navarro Espigares, José Luis and Hernández Torres, Elisa	Aging-related services as a key element for social cohesion
Nefussi, Jacques	Service model in agriculture: from raw material to agricultural solution
Nicolajsen, Hanne Westh and Falch, Morten	Organizational challenges of ICT induced transformations in a technical engineering consultancy
Pallis, Athanasios; Vaggelas, Georgios and Vitsounis, Thomas	Improving port services competitiveness: Trends, challenges and opportunities
Pekkarinen, Saara and Ulkuniemi, Pauliina	Modularization of customer interface a key for low cost strategy in services
Pérez-Ximénez, Domingo and Sanz-Gracia, Fernando	Geographical Concentration of Service Activities across U.S. States and Counties, 1969-2000
Philippe, Jean and Leo, Pierre-Yves	Innovation et internationalisation: Un couplage dynamique pour les services aux enterprises
Preston, Paschal and Sparviero, Sergio	Modernizing Baumol’s Cost Disease: The Role of Creative Inputs in Media Services and Beyond
Rak, Lech	Cooperation of Veterinary Inspection and private veterinary clinics in Poland in area of Veterinary Public Health
Raunio, Mika	Renewing services for internationalizing labor markets - Innovation process in services providing channels for foreign skills to Finnish economy
Raupp de Vargas, Eduardo	La dynamique de l'innovation dans les services : les cas des services hospitaliers, une comparaison Brésil-France
Rodriguez, Mercedes and Camacho, José A.	Business services in production systems: a growing source of competitiveness
Rubalcaba, Luis; Di Meglio, Gisela; Maroto, Andres; Visintin, Stefano and Gallego, Jorge	The competitiveness of European services
Saarivirta, Toni	Economic Growth and Future Crises - from adaptation to self-renewal
Salonen, Jarno	Technology Enhancing the Service Experience in Electronic Services Salonen, Jarno (VTT Technical Research Centre of Finland)
Seck, Anne-Marianne	L'innovation dans la distribution des services: Lémergence du multi canal
Silva, Maria José and Leitão, João	Determinent factors of innovation capability of Portuguese services firms: A logit model proposal
Sjoholt, Peter	The role of services in the globalisation process. A general discussion and a detailed elaboration of the issue as shown by the case of Norway
Solitander, Nikodemus	Designing Creativity through Spaces of Governmentality -The case of the Finnish Design Sector
Sundbo, Jon	Innovation in the experience economy
Suvinen, Nina , Konttinen, Jari and Nieminen, Mika	Is there any room for intermediary services in innovation production?
Tachiciu, Laurentiu and Popescu, Nela	Services and economic performance in Romania. Policy implications and recommendations
Therrien, Pierre and Doloreux, David	Canadian innovators in the service sector: strategies leading to higher innovative sales
Valminen, Katriina and Toivonen, Marja	Improving competitiveness and performance through service productization? A Case Study of Small KIBS Companies Participating in a Productization Project
van der Have, Robert and Toivonen , Marja	The applicability of Schumpeter's innovation 'Cases' in the classificationof service innovations
Van Horne, Constance; Poulin, Diane; Landry, Réjean and Frayret, Jean-Marc	Academic research centres as sources of services and technologies: towards a taxonomy
Vence-Deza, Xavier and Trigo, Alexandre	Plurality of innovation patterns and ways to incorporate new knowledge in services: evidence from Spain
Wahlqvist, Evelina and Ström, Patrik	On the Issue of Regional and Firm Competitiveness in the Service Based Economy – Combining Economic Geography and International Business Theory
Werner, Welf	International Polarization of Financial Service Activities: Reinsurance
Wood, Peter	Service competitiveness and urban innovation policies in the UK: The implications of the London paradox.