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RESER SMALL RESEARCH GRANT 2012 - 2011-10-12

The general assembly of RESER (september 2011) has decided to support research cooperation among member teams with the RESER SMALL RESEARCH GRANT. The applications have to be submitted before the 31th of January 2012

The SERVPPIN project - 2011-02-26

ServPPIN is a research project which focuses on the role of public and private services on growth and welfare and the particular role of public-private innovation networks (PPIN). Public-private innovation networks are considered as an organizational device in which public and private services can perform complementarities and synergies in many ways. The full title of the project is: The Contribution of Public and Private Services to European Growth and Welfare, and the Role of Public-Private Innovation Networks SERVPPIN is a Collaborative Research Project co-financed by the EU 7th Framework Programme, under the topic: The implications of developments in the service economy for the European economy.

Les villes moyennes face à la tertiarisation de l'économie - 2011-02-20

To have a better understanding of the medium size towns' development , 4 towns located in 3 european countries have been studied and compared. Four Reser teams have contributed to this research.

An Ecorys study - 2008-12-12

An Ecorys study commissioned by the European Commission (DG Enterprise and Industry) with the aim of investigating the interface between service providers and the impact on industrial competitiveness.

Business service Forum initiated by the DG enterprise - 2005-02-03

Interim report of the working groups of he business services Forum , initiated by the DG enterprise (EU)

PY.Leo and J.Philippe editors : Villes moyennes et services aux entreprises - 2011-11-04

Dans le contexte de l'immatériel et de la connaissance , les nouveaux moteurs économiques sont les services aux entreprises, quel développement pour les villes moyennes ? L'harmattan éditeur novembre 2011

Papers after a Reser conference - 2011-07-07

Service competitiveness factors remain a field that is largely unexplored. This paper addresses the role of cost related factors explaining service competitiveness.

7th edition of Services Marketing: People, Technology, Strategy has been published! - 2010-03-22

It is a concise text that takes a strongly managerial perspective, yet is rooted in solid academic research. Each of the 15 chapters has been revised and features latest academic research, advancements in technology and vivid examples. New chapter summaries in bullet-point format provide a quick overview of each chapter’s core concepts and messages.
The text features a selection of 18 up-to-date, classroom tested cases of varying lengths and levels of difficulty. The Instructor's Resource Manual includes over 500 PowerPoint slides, a test bank, and chapter and case teaching notes.

Prentice Hall, 2010; ISBN 978-0-13-610721-7

Paperback edition of the Gallouj Handbook of Innovation and Services - 2011-08-17

The paperback edition of the Gallouj Handbook of Innovation and Services will be published in September at a special price

The future of services - 2009-02-02

D.Spatz et W. Ganz from the Fraunhofer Institute IAO of Stuttgart have identified trends and opportunities in the modern service economy to shape the future
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