FROM THE FIRST MOBILITY GRANT FOR PHD STUDENT TO THE DISSERTATION

RESER is pleased to announce the result of the first call for applications to the mobility grant from currently registered PhD students at institution that are members of the network for short research visits to another member institution.

Cariza TEIXERA BOHRER, PHD student in the University of Brazilia (Brazil), in cotutelle with university of Lille (France). After one year in France, she came back in Brazil. With this grant she will be able to come back to Lille University, to complete data collection, to validate some interviews and finish her thesis more easily . She is working under the direction of professor F.Gallouj in LIlle and professor Eduardo Raupp de Vargas in Brazilia

She has presented her dissertation in University of Brazilia on the 19th of november 2010 and obtained her degree in management in Brasilia University and in economics in University of Lille. Her presentation was realised in portuguese and french
Her jury was composed of :
Pr Jean Philippe : Aix Marseille 3 university (France)
Pr Moises Vilamil Balestro : Brazilia university (Brazil)
Pr M.Christine Monnoyer : Universiity of Toulouse (France)
Pr P.Antonio Zawislak : Rio Grande do Sul University (Brazil)
Pr Faiz Gallouj : Lille university (France) ,
Pr Eduardo Raupp de Vargas, Brazilia university (Brazil)

The particularities of services influence different elements on the innovation process. Although some improvements have been made concerning the convergence between the definition of service and the models of innovation, the characteristics of the sector urge some questions related to research and development (R&D) activities, one of the precedents of the innovation process. In this sense, we try to clarify the influences of these particularities in the characterization and definition of the dynamics of its R&D activities. Based on study cases from Brazilian and French university hospitals, this thesis tries to explain four convergent points. First, based on the definition of the product of services as a set of vectors, we propose an association between the dynamic of competences and different methods of knowledge processing, in a systematic way and with the purpose of solving scientific and technological uncertainties. Second, we associated service operations to the vector of technical characteristics. Third, the diversity of actors that compose the guiding forces of these dynamics was analyzed. Finally, some characteristics related to the R&D and innovation process were identified. The results demonstrated that the competences involved in the process of creating and increasing the stock of knowledge have theoretical and practical characteristics, but also organizational and relational ones. These competences, linked to a series of actors, trigger different service operations, which will support the knowledge processing. Therefore, it was possible to discuss some characteristics related to the R&D process and the different models of innovation found.

Key-words: R&D in services, hospital services, innovation and R&D in services