Papers selected from the RESER 2009 conference for publication in the special RESER-issue of SIJ April 2011

Title: Determinants of the Export Behaviour of German Business Services Companies
Authors: Alexander Eickelpascha and Alexander Vogelb
Affiliation: aDIW Berlin, German Institute for Economic Research, Department of Innovation,
Manufacturing, Service; Leuphana University of Lüneburg, Institute of Economics

Title: Implementation and Effectiveness of Strategic Actions Used to Reduce Customer Variability
Author:Ching-Chow Yang
Affiliation: Department of Industrial and Systems Engineering, Chung-Yuan Christian University, 200, Chung Pei Rd., Chung- Li, Taiwan 32023, R.O.C.

Title: Managing Service Subsidiaries through an Innovation Perspective: A Case of Standard Interpretation in Multinational Hotel Groups
Author: Sawitree Sutthijakra
Affiliation: Department of Management, Faculty of Business Administration, Dhurakij Pundit University (DPU) 110/1-4 Prachachuen Rd., Laksi, Bangkok 10210, Thailand

Title: Public-Private Partnership and Regional Productivity in the United Kingdom
Authors: José Luis Navarro Espigares 1,2, José Aureliano Martín Segura3
Affiliation: 1 International and Spanish Economics Department and Regional Development Institute, University of Granada, Granada, Spain, 2 Management Control Chief Executive, University Hospital Virgen de las Nieves, Granada, Spain, 3 Business Management Department, University of Granada, Granada, Spain

Title: The balance between bricolage and innovation: Management dilemmas in sustainable public innovation
Authors: Lars Fuglsang, Flemming Sørensen
Affiliation: CBIT, Roskilde University, Denmark
Services in the Detroit regional economy: implications for a city in transition
Author: Ellen D. Harpel
Affiliation: Business Development Advisors, LLC, Arlington, Virginia, USA

Title: Systems Thinking for Call Centre Service design: Affective Commitment Implications in Manufacturing Enterprises
Authors: Ayham Jaaron* and Chris Backhouse
Affiliation: Wolfson School of Mechanical and Manufacturing Engineering, Loughborough University, Loughborough, LE11 3TU, UK

Title: Revenue Creation: Business models for product-related services in international markets – the case of Zwick GmbH & Co. KG
Authors: Zähringer, Daniel1; Niederberger, Jochen2; Blind, Knut3; Schletz Alexander1
Affiliation: 1 Fraunhofer-Institute for Industrial Engineering, Stuttgart, Germany, 2 Zwick GmbH & Co. KG, Ulm, Germany, 3 Technische Universität Berlin, Fraunhofer-Institute for Institute for Systems and Innovation Research, Karlsruhe, and Rotterdam School of Management, Erasmus University, Rotterdam

Title: Influence of Entry Modes and Relationship Modes on Business Services Internationalisation
Authors: Pierre-Yves LEO, Jean PHILIPPE
Affiliation: CERGAM-GREFI, Paul Cézanne University of Aix-Marseille III