Track 1: CUSTOMER INTEGRATION IN SERVICE PROVISION
by prof. Sabine Möller, International.University. Schloß Reichartshausen (EBS),
Germany

Track 2: TECHNOLOGICALLY BASED INNOVATION IN SERVICES
by prof. Christiane Hipp, Brandenburg University of Technology,
Cottbus, Germany

Track 3: SYSTEMS SCIENCE PERSPECTIVES ON SERVICES
by prof. Kyoichi Kijima, Tokyo Institute of Technology, Japan

The course award 4 ECTS credits. It is free of charge, but requires a short paper and registration in advance. The course is restricted to PhD-students only - for others, there is a FREE ACCESS TO EXTENDED KEYNOTE LECTURES

Participants will have to cover their travel and accommodation costs individually ( information on recommended hotels in Helsinki will be provided) .

Advance registration online is cumpulsory. For further information visit our website:

url:http://www.sem2009.tkk.fi/
or to contact
Timo Ala-Risku
SEM2009 Project Manager
mailto:timo.ala-risku@hut.fi