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Slovenian report 1999


Slovenian report, RESER 1998 - Metka STARE  R é s e a u   E u r o p é e n   S e r v i c e s   &   E s p a c e
 
 

- SERVICES & INTERNATIONALISATION -

Slovenian report.


SERVICES & INTERNATIONALISATION - Metka STARE

index

1 - Comment on bibliography on services in Slovenia in 1998
2 - Bibliography.


index

Comment on bibliography on services in Slovenia in 1998

The short of the overview of published literature on service issues in Slovenia in 1998 (with special emphasis on information and knowledge intensive services) generally reflects that service issues are being continously underestimated in strategic policy orientation of Slovenian government, and to a certain extent also in the research sphere, which is however financed predominantly from the budget. As to my best knowledge, there was hardly any explicit research project or programme undertaken or ongoing in 1998, dealing with comprehensive service issues which affect Slovenian economy and society and which challenge its future development perspectives.

As a possible exemption, The Strategy of the Republic of Slovenia for Accession to the European Union could be taken into account. It is an extensive document prepared by a team of Slovenian experts which defines and outlines a set of consistent medium-term economic and social policies required to complete the economic transformation of the country and to prepare its economy for accession to the EU. As such, it also incorporates some service sectors (financial services, transport, telecommunications) which are discussed from the point of view of structural reforms needed for increasing the competitiveness of those sectors, as well as from the point of view of institutional reforms aimed at EU accession. Main policy measures to be adopted and implemented are added.

The majority of other contributions to service debate are partial approaches of individuals, institutes, faculties and business associations tackling isolated service sectors and service issues from different standing points. The main conclusions of the overview of published literature on service issues in Slovenia in 1998 can be summarized in the following points :

  • The majority of literature is in the form of journal articles and conference papers.

  • Discussion on general service issues is rather limited and deals with a variety of questions, ranging from upgrading of services marketing, internationalisation of Slovenian service firms, improving the quality of services and consumer satisfaction and human resource potentials for service industries, to service firms influence on environment.

  • Almost one third of bibliographical units deals with different financial services. The main issues refer to the adaptation of institutional framework in financial services (banking, insurance, stock exchange market) to EU standards, to increasing competitiveness of banking services with electronic banking, with improving the quality of services and adaptation of banking services to customer needs. New approaches to marketing of banking services are also being discussed, as well as the introduction of reengineering to business processes in banks. Debate on insurance services in Slovenia is still primarily occupied with privatisation process and with difficulties of insurance business in transition economies. The latter pertain to different insurance tradition which has in the past neglected life and rent insurance.

  • Recently, telecommunication and information services are being increasingly debated in Slovenia. One reason is EU accession driven reforms and related adaptation of regulatory framework in Slovenia, while other being possible benefits of information technology and related services introduction to business processes and to public services (e.g. education networks).

  • Due to rather high share of public services in value added in Slovenia (approx. 17 %), it is not a surprise that public service topics occupy an important place in service discussion. The most complex problems refer to marketisation of some public services versus their quality (e.g. health care services), while much attention is also payed to reorganisation of processes and procedures in public services, particularly in connection with information technology support.

  • Transport and other logistic services are discussed from the point of view of liberalisation of those services in Europe and potential benefits and costs for Slovenia. Other aspects of transport services, dealing with their complementarity with industry or with charging of traffic infrastructure are also raised.

  • Marketing, advertising, management consultancy and public relations services are discussed very often in daily newspapers and magazines (not included in bibliography), while more extensive information of the main aspects is lacking or is presented at specialized workshops and conferences of associations of the afore mentioned service providers.

  • There are still other services which enter the debate, but to a much more limited extent and in a more specialized framework (e.g. non-governmental services, franchising).

 


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Références


• Andolj_ek, Andrej, Caf, Du_an: Uporaba metode primerjanja v slovenskih telekomunikacijah (Benchmarking deployment in Slovenian telecommunications). Telekomunikacije in sprejetje Slovenije v Evropsko unijo, Sedma delavnica o telekomunikacijah, Brdo pri Kranju, 25.in 26. maj 1998, Ljubljana : Elektrotehni_ka zveza Slovenije, 1998,Vol. 2, str. 63-77.

• Banovec, Toma_: Informacijske storitve in elektronsko poslovanje (Information services and electronic business). Organizacija, ISSN 1318-5454. Vol. 31, 1998,no. 3, str. 120-126.

• Batagelj, Vladimir, _ibert, Alenka, Rajkovič, Vladislav, Čampelj, Borut: Izobra_evalna računalni_ka omre_ja (Computer education networks). Organizacija, ISSN 1318-5454, vol. 31, 1998; no.8, str. 443-446.

• Bavec, Cene: Evropska komisija o zbli_evanju digitalnih tehnologij (European Commission on convergence in digital technologies). Uporabna informatika = ISSN 1318-1882, vol.6, jan/feb/mar 1998, str. 8-14.

• Bari_-Bizjak, Ru_a M.: In_eniring dr_avne uprave (Engineering in government administration). Neprofitni management. ISSN 1408-3884. Vol. 1, oktober 1998, str. 49-52

• Bedjanič, Borut, Lorenz, Katarina: Elektronska banka za samostojne podjetnike in pravne osebe (Electronic bank for independent entrepreneurs and legal entities). Bančni vestnik, vol. 47, 1998, no. 3, str. 34-36.

• Bohinc, Marija: Razvijanje standardov in kriterijev kakovosti zdravstvene nege (Development of quality standards and quality criteria in health care). Organizacija, vol. 31, 1998, no. 1, str. 47-48.

• Bobek, Samo, Lynn, Monty L., Lytle, Richard S.: Service orientation in emerging markets: does it matter? Cybernetics and systems '98. Vol. 1-2, ed.Robert Trappl. - Vienna : Austrian Society for Cybernetic Studies, 1998. str. 507-512.

• Bobek, Samo, Lynn, Monty L., Lytle, Richard S: Service orientation in transitional economies: analysis of critical service factors in two Slowenian banks compared to the USA. Journal for East European management studies, ISSN Y502-2894, vol. 3, no. 4, 1998, str. 319-338.

• Bobek, Samo: Business reengineering projects in service organizations: implications for banking. Proceedings 14th World Congress on Project Management, June 10 - 13, 1998, Ljubljana, Slovenia.

• Slovenian Project Management Association, 1998, str. 462-470.

• Bobek, Samo, Lytle, Richard S., Lynn, Monty L.: Advancing service quality in a transitional economy: the case of Probanka. Pursuing service excellence: practices and insights, edited by Eberhard E. Scheuing et al., New York, International Service Quality Association, 1998, str. 45-54

• Borak, Neven: Prilagajanje slovenskega bančnega sistema (Adjustment of the Slovenian bank system). Na_e gospodarstvo, vol. 44, 1998, no. 1-2, str. 67-76.

• Bre_ar-Iskra, Alenka: Okus potro_nika : kako ugotoviti utrip trga (Consumer taste: how to establish the pulsation of the market). Podjetnik = ISSN 1318-1025. April 1998, str. 24-27.

• Caf, Du_an: Deregulacija telekomunikacij in gospodarska rast (Telecommunication deregulation and economic growth). Telekomunikacije in sprejetje Slovenije v Evropsko unijo, Sedma delavnica o telekomunikacijah, VITEL, Elektrotehni_ka zveza Slovenije, Brdo pri Kranju, 25. in 26. maj 1998, vol. II, 3 str.

• Črčinovič, Krofič Vlasta: Finančne institucije na prehodu v 21. Stoletje (Financial institutions in the transition to 21. century). Bančni vestnik, vol. 47, 1998, no. 6, str. 17-21.

• Čurin Suzana: Mened_ment nepridobitnih organizacij v demokratični dru_bi (Management of non-profit organisations in a democratic society). Razgledi, 1998, no. 5, str. 12-13.

• Dovjak-Ple_ej, Maja: Kakovost v zdravstvu skozi oči pacienta (The quality of health services through the eyes of the patient). Zdravni_ki vestnik, ISSN 1318-0347, vol.67, oktober 1998, str. 567-570.

• Jauk, Matja_: Tr_enje bančnih produktov in tr_ne strategije bank (Marketing banking products and market strategies for banks). Bančni vestnik, vol. 47, 1998, no. 4, str. 8-11.

• Klap_, Srečko: Zvrhan ko_ bančnih novosti (Abundance of banking novelties). Kapital, vol. 8, 1998, no. 196, str. 24-28.

• Končina, Miro: Brez lastnikov in na okopih: _e vedno nimamo prenovljenega zakona o zavarovalnicah in zakona o njihovem lastninjenju (Still without new law on insurance companies and law on privatisation of insurance companies). Gospodarski vestnik, vol. 47, 1998, no. 36, str. 26-28.

• Končina, Miro: Mednarodna razpotja slovenskega zavarovalni_tva (The international crossroads of Slovene Insurance). Bančni vestnik, vol.47, 1998, no. 1-2, str. 16-17.

• Kovač, Bogomir: Slovenski telekomunikacijski paradi_ (Slovene telecommunications paradise). Gospodarski vestnik, Evropska priloga, March 1998, str. 51

• Logočar, Klavdij: Razbremenilna logistika - storitev razvitih gospodarstvih (Reverse logistics- service in developed economies). Zbornik 1. kongresa Transport - promet -logistika, Maribor :Fakulteta za gradbeni_tvo, 1998, str. 227-232.

• Lončarek, Davor: Bančni_tvo na Internetu (Banking on Internet). Bančni vestnik, vol.47, 1998, no. 1-2, str. 26-27.

• Me_e, Pavel: Univerzalne storitve v informacijski dru_bi (Universal services in information society). Sedma delavnica o telekomunikacijah, VITEL, Elektrotehni_ka zveza Slovenije, Brdo pri Kranju, 25. in 26. maj 1998, vol. I, 6 str.

• Mič-Svolj_ak Irena: O produktih, storitvah in prodajnih poteh (On products, services and distribution channals). Bančnik, 1998, no. 3, str. 16-17.

• Morela, Jana: Storitve specializiranih institucij v zvezi s kapitalskimi prevzemi (Services of specialized institutions related to aquisitions). Bančni vestnik, 47 (1998) 6, str. 42-45.

• Načrtovanje, spremljanje in nadziranje poslovanja v javnih podjetjih (Planning, monitoring and supervision of public enterprises services). Računovodstvo v javnih podjetjih. Zbornik referatov, Ljubljana, LM Veritas, 1998. 162 str.

• Ogorelc, Anton: Internationalization through small business alliances : a case of service industry in Slovenia. Employment - the great challenge, small business - the great solution, 25th ISBC Brasil 98, October 11-14, 1998, Sao Paulo, 12 pp.

• Ogorelc, Anton: Globalization and human resources in service sector : the case of hospitality and travel services.The second International Conference on Management and International Accounting Issues, April 2nd - April 5th 1998, Manali, India, 14 str.

• Pavlin, Igor: Franchising and small business development in transition economies. Na_e gospodarstvo, vol. 44, 1998, no. 5-6, str. 636-649.

• Potočnik, Vekoslav: Uvod v tr_enje storitev (Introduction to marketing of services). Ljubljana, Ekonomska fakulteta, 1998. 66 str.

• Potočnik, Vekoslav: Komercialno poslovanje z osnovami tr_enja 2 (Commercial business with elements of marketing 2). Ljubljana, Ekonomska fakulteta, 1998,169 str.

• Premk, Peter: Skrbni_ke storitve (Custody services). Bančni vestnik, vol. 47, 1998, no. 9, str. 57-60.

• Pre_ern, Sa_a: Tudi v to trgovino se zadovoljni kupci vračajo : trgovina na Internetu (Internet shopping). Trgovina, vol. 4, 1998, no. 11, str. 6-7.

• Prevolnik, Valentina: Trg zdravstvenih storitev - da ali ne? (Health care services market - yes or no?). Slovenska ekonomska revija, vol. 49, 1998, no. 4, str. 391-403.

• Ritonja, Slavica Alojzija : Strate_ko načrtovanje zdravstvene dejavnosti (Strategic planning in health services), ISSN 1318-0193, vol. 7, julij 1998, str. 32-34.

• Rosi, Bojan, Rajtmajer, Bojan: Sprememba organizacijske kulture izvajalcev oziroma operaterjev prometnih storitev kot pogoja za njihovo kakovostno poslovanje (The change in organisational culture of transport services operators as a precondition for quality improvement in their activities). Zbornik 1. kongresa Transport - promet -logistika, Maribor, Fakulteta za gradbeni_tvo, 1998, str. 197-202.

• Ro_ič, Nikola: Buzoli_, Juraj: Cost and market-based analysis for new telecommunication services. Elektrotehni_ki vestnik, ISSN 0013-5852, vol.65, no.4, 1998, str. 166-170.

• Sever, Drago: Modeli obračunavanja uporabnine na slovenskih _eleznicah (Models of charging the serviceability of the railway traffic infrastructure on the Slovene railways). Zbornik 1. kongresa Transport - promet -logistika, Maribor, Fakulteta za gradbeni_tvo, 1998, str. 145-150.

• Snoj, Boris: Trendi v okolju in njihov vpliv na storitvene organizacije (Trends in environment and their influence on service enterprises). 23.posvetovanje o podjetni_kem planiranju in managementu, Portoro_, 22. in 23.10. 1998, Maribor : Dru_tvo ekonomistov, 1998, str. 39-41.

• Stare Metka: Telekomunikacije v luči pribli_evanja Evropski uniji in sodobnim tendencam v svetu (Slovenian Telecommunications-Approaching the European Union and Modern Trends in the World). Teorija in praksa, vol. 35, 1998, no. 1, str. 109-117.

• Stare Metka: Izzivi konkurence pri telekomunikacijah v Sloveniji (Challenges of Competition in Telecommunications in Slovenia). Gospodarski vestnik, Evropska priloga, March 1998, str. 34.

• Vehar, Nata_a: Kakovost računovodskih servisov pri nas (Quality of accounting services in Slovenia). IKS, vol. 25, 1998, no. 12, str. 157-195.

• Vintar, Mirko: Prenova poslovanja in informatizacija upravnih enot : od upravnih nalog k prizvodom in elektronskim storitvam (Modernisation and informatisation of administrative units: from administrative tasks to products and electronic services). Zbornik referatov. V. Dnevi slovenske uprave, Portoro_ '98, 26. september 1998. Str. 123-136.

• Zupančič, Samo: Ekonomika transporta (Transport economics). Ljubljana, Ekonomska fakulteta, 1998, 368 str.

• Zupančič, Samo: Vpliv liberalizacije trgovine s prevoznimi storitvami na vključevanje Slovenije v evropske gospodarske povezave (The influence of liberalization of trade in transport services on Slovenian integration to European economic alliencies). Doktorska disertacija, Ljubljana, Ekonomska fakulteta, 1998, 272 str.

• _abkar, Vesna: Zadovoljstvo s tr_enjskimi odnosi na medorganizacijskih trgih storitev tr_nega komuniciranja (Satisfaction with marketing relationships in business-to-business markets of marketing communication services). Akademija MM, vol. 2, 1998, no. 3, str. 17-24.

• _i_mond, Egon, Kračun, Davorin, Stram_ak, Damijan: Mednarodna primerjava cen telekomunikacijskih storitev (International comparisons of prices in telecommunication services). Odpravljanje censkih disparitet, Maribor : Ekonomsko-poslovna fakulteta : Institut za ekonomsko diagnozo in prognozo, 1998. Bilten EDP, ISSN 0353-4219, vol. 21, 1998; no. 3/4, str. 67-94.

• Startegy of the Republic of Slovenia for Accession to the European Union-Economic and Social Part, authors:E. Erjavec, A. Kajzer, I. Lavrac, M. Mrak, B. Radej, M. Rojec, M. Stare. I. Strmsnik, M. Vendramin.Institue of Macroeconomic Analysis and Development, 1998, 278 p.


Wednesday April 21, 2004
RESER