UK : MANCHESTER

• Innovation in public and private sector service industries
Key areas:
Organisation of the creative services (and creative industries innovation)
Health service innovations
Transport
• Networked organization of service innovation and development
• Models and metrics for services activity (and services innovation)
• ‘Hidden Innovation’ in the services sectors
• Exploitation of lock-ins and disruptive technologies in services
• The innovation brokering role of design sector practitioners
• Champions, entrepreneurs and intrapreneurs in the services industries
• Service sector employment, skills and training
• Outsourcing and off-shoring of services employment and service functions
• Service design and user-led service design
• Demand for services
• Regulation of public and private sector services
• Establishing and updating standards in the provision of services
• Protection of IP in the services industries
• The organization of KIBS
• Professionalisation (and de-professionalisation) of service work
• Commoditisation of service activities (and its impacts)

• Windrum, P., and García-Goñi, M., 2008, ‘A neo-Schumpeterian model of health services innovation’, Research Policy, 37(4), pp.649-672.

• Windrum, P., 2008, ‘Innovation in Public Services’, in Windrum, P. and Koch, P. (eds.) Innovation in Public Services: Management, Creativity, and Entrepreneurship, Cheltenham: Edward Elgar.

• Windrum, P., 2009, ‘Patient-centred diabetes education in the UK’, in Windrum, P. and Koch, P. (eds.) Innovation in Public Services: Management, Creativity, and Entrepreneurship, Cheltenham:

• Windrum, P., 2007, ‘Innovation in Services’, in The Edward Elgar Companion to Neo-Schumpeterian Economics, H. Hanusch and A. Pyka (eds.), Cheltenham: Edward Elgar. 633-646.

• Hölzl, W., Reinstaller, A. and Windrum, P., 2007, ‘Organisational innovation, information technology, and outsourcing to business services’, in L. Rubalcaba and H. Kox (eds), Business Services in European Economic Growth, London: Palgrave MacMillan.

• Windrum, P. and Birchenhall, C., 2005, ‘Structural change in the presence of network externalities: a co-evolutionary model of technological successions’, Journal of Evolutionary Economics, 15(2), pp.123-148.

• Windrum, P., 2004, ‘Leveraging technological externalities in complex technologies: Microsoft’s exploitation of standards in the browser wars’, Research Policy, 33, pp.385-394.

• Windrum, P. and de Berranger, P., 2003, ‘The adoption of e-business technology by SMEs’, in Competitive Advantage in SMEs: Organising for Innovation and Entrepreneurship, O. Jones and F. Tilley (eds.), Chichester: John Wiley & Sons.

• Windrum, P., 2002, ‘The role of knowledge-intensive business services in e-commerce networks’, in Economics of Innovation Networks: Theory and Practice, A. Pyka and G. Küppers (eds.), Cheltenham: Edward Elgar. ISBN: 1-84376-040-1. 15 pages

• Windrum, P., 2001, ‘Late entrant strategies in technological ecologies: Microsoft’s use of standards in the browser wars’, International Studies of Management and Organization, special issue on ‘Innovation Management in the New Economy’, 31(1), pp.87-105.

• Flanagan, K., Miles, I., and Windrum, P., 2000, ‘Web services: knowledge of the new’, in Knowledge and Innovation in the New Service Economy, B. Andersen, J. Howells, R. Hull, I. Miles, and J. Roberts (eds.), Cheltenham: Edward Elgar.

• Windrum, P. and Tomlinson, P., 1999, ‘Knowledge-intensive services and international competitiveness: a four country comparison’, Technology Analysis and Strategic Management, 11(3), pp.391-408.

• Windrum, P. and Birchenhall, C., 1998, ‘Is life cycle theory a special case?: dominant designs and the emergence of market niches through co-evolutionary learning’, Structural Change and Economic Dynamics, 9, pp.109-134.

Dr. Paul Windrum
CIBI
Manchester Metropolitan University Business School
Aytoun Street
Manchester M1 3GH
UNITED KINGDOM
Tel. +44 (0)161 247 3808
E-mail: p.windrum@mmu.ac.uk

Green, L. and Bolton, S. (forthcoming, September, 2008) ‘Into the Light: Innovation Revealed’, New Design Journal

Bolton, S. and Green, L. (August, 2008) ‘Half-time in the Design Game’, New Design Journal

Miles. I, and Green, L (July, 2008) ‘Hidden Innovation in the Creative Industries’, Final Report for NESTA

Tether, B., Green, L., and Mina, A., 2008, ‘Riders of the Storm: Versatile Capabilities and Survival Strategies in the UK Industrial Design Consulting Sector’ paper presented at DRUID Summer Conference, Denmark, June 2008

Green, L., Jones, B., and Miles, I., 2007, ‘Skills for Innovation’, Working Paper and Study Report for EC DG Enterprise and Innovation (November, 2007) Available at PRO INNO Europe: http://grips.proinno-europe.eu/index.php?p%5Bn1%5D=knowledge&p%5Bmo%5D=p_knowledge&p%5Bdo%5D=view&p%5Bid%5D=222

Green, L., Miles, I., and Rutter, J., 2007, ‘Hidden Innovation in the Creative Sectors’, Interim Report and Working Paper for NESTA (October 2007). Available at: http://www.nesta.org.uk/assets/pdf/hidden_innovation_creative_sectors_working_paper_NESTA.pdf

Green, L. and Bolton, S., 2007, ‘Getting Design of the Substitutes Bench’ paper submitted to International of Design Associations Conference, Hong Kong, November 2007

PREST, TNO, SERVILAB, ARCS, 2006, (Ian Miles with Lawrence Green and Yanuar Nugroho), The future of R&D in services: implications for EU research and innovation policy, Brussels, European Commission DG Research (S&T Foresight Unit) Directorate K Unit K2. ISBN 92-79-01209-6

Dixon, M, Miles, I and Green, L, 2006, ‘Thinking Ahead On E-Skills for the ICT Industry In Europe: Harnessing our Strengths and Diversity for the World Stage’ Report for CEPIS and EC DG Enterprise and Industry
(available at: http://www.cepis.org/files/cepis/docs/20070704030430_Thinking%20Ahead%20on%20e-Skills%20in%20.pdf

Cunningham, P., Grant-Pearce, C., Green, L., Miles, I., Rigby, J., Uyarra, E., 2005, ‘In Sickness, In Health and In Innovation: NHS Direct – a health sector innovation study’, Administration, vol. 53, no. 3, pp 42-65

Green, L., Miles, I., and Nugroho, Y., 2005 ‘Services Innovation’ report of a UK workshop in connection with ‘Future of R&D in Services’ project (July, 2005)

Schedl, H., Bounfour, A., Butler, J., Green, L., Iwadare, Y., Kuusi, O., Meyer, M., Sülzle, K., 2005 ‘Statistical Indicators for the Information Society: Measuring Forms, Content Strategy and Impacts of B2B E-Commerce’ Final Report from the B2B Metrics Project (IST-2001- 32193) (Available at: www.b2b-metrics.de

Green, L., 2004, ‘Commission of Health Improvement report on Healthcare delivery initiative: NHS Direct – a victim of its own success?’ in PUBLIN Post, May 2004. Available at: http://www.step.no/publin/publinpost/publinpost-04.pdf

Miles, I., Barreto, G., Flanagan, K., Green, L., Jackson, S., James, A., Malik, K., May, G., Swann, G. M. P. and Tether, B., 2003, ‘Knowing How, Knowing Whom: A Study of the Links between the Knowledge Intensive Services Sector and The Science Base’ Mimeo Institute of Innovation Research: Report to the Council for Science and Technology (UK)

Blind, K., Edler, J., Schmoch, U., Anderson, B., Green, L., Howells, J., Miles, I., Roberts, J., Evangelista, R., Hipp, C., Herstatt, C., 2003, ‘Patents In The Service Industries’, Final Report to EC DG Research (March 2003)

Green, L., Howells, J., and Miles, I, 2002, ‘Services and Innovation: Dynamics of Service Innovation in the European Union’, Annex G to the Report on Research and Development, European Commission Economic Policy Committee (January 2002)
(available at: http://europa.eu.int/comm/economy_finance/epc/documents/annexg_en.pdf

Dr. Lawrence Green
CIBI
Manchester Metropolitan University Business School
Aytoun Street
Manchester M1 3GH
UNITED KINGDOM
Tel. +44 (0)161 247 3732
E-mail: l.green@mmu.ac.uk