2013 EGS Issue


5 papers have been selected from Reser conference in Hamburg, 3 of them have been revised by their authors, they will be published in 2013

1) Esa Viitamo, Marja Toivonen, Is the concept of service productivity compatible with the framework of service-dominant logic?  

3) Alessandra Marasco, Barbara Masiello, Francesco Izzo, Client involvement and innovation in Creative-Intensive Business Services: a framework for exploring co-innovation in advertising agency-client relationships,

5) Gertrud Schmitz, Antonius Reifferscheid, Patient impact on the productivity of hospital nursing care services: A process-oriented analysis.

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European Association for Research on Services
Authors: Brigada