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  <entry>
   <title>All the data about Reser members</title>
   <updated>2011-11-16T23:14:00+01:00</updated>
   <id>http://www.reser.net/All-the-data-about-Reser-members_a278.html</id>
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   <published>2011-11-29T22:11:00+01:00</published>
   <author><name>marie christine monnoyer</name></author>
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Reser is an association of research teams and individuals active in services research and policy formation. Reser members come from diverse disciplinary backgrounds : economics, management sciences, geography, sociology, planning..    ]]>
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  <entry>
   <title>Bucharest  (Romania), 20-22 september 2012</title>
   <updated>2011-12-14T10:54:00+01:00</updated>
   <id>http://www.reser.net/Bucharest-Romania--20-22-september-2012_a482.html</id>
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   <published>2011-11-24T10:19:00+01:00</published>
   <author><name>Marie-christine Monnoyer</name></author>
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      <img src="http://www.reser.net/photo/art/default/3469533-4993275.jpg" alt="Bucharest  (Romania), 20-22 september 2012" title="Bucharest  (Romania), 20-22 september 2012" />
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      <h3 class="access">  	Academy of Economic Studies <br />  	Laurentiu Tächiciu, <br />  	Director of the Research Center in Business</h3>  is in charge of the organisation of the next Reser congress. <br />  <a class="link"  href="http://www.reser.net/ROMANIA_a272.html">To know more about this research center</a> <br />   <br />  contact Piata Romana nr.6, sector 1, Bucharest, Romania <br />  Telefon: +4021-3191900 <br />  Fax: +4021-3191996 <br />  E-mail:<a class="liens">[laurentiu.tachiciu@gmail.com]</a>mail:<a class="liens">laurentiu.tachiciu@gmail.com</a> <br />  or E-mail:[<a class="liens">laurentiu.tachiciu@com.ase.ro]mail:</a><a class="liens">aurentiu.tachiciu@com.ase.ro</a>
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  <entry>
   <title>2011 RESER Conference papers</title>
   <updated>2011-11-21T10:59:00+01:00</updated>
   <id>http://www.reser.net/2011-RESER-Conference-papers_a478.html</id>
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   <published>2011-11-19T13:01:00+01:00</published>
   <author><name>Marie-christine Monnoyer</name></author>
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Productivity of Services Next Gen - Beyond Output / Input 
 Hamburg, Germany, 07 - 10 September 2011     <div>
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1.0pt;   mso-border-alt:solid windowtext .5pt;mso-padding-alt:0cm 5.4pt 0cm 5.4pt;   mso-border-insideh:.5pt solid windowtext;mso-border-insidev:.5pt solid windowtext">  		<thead>  			<tr style="mso-yfti-irow:0;mso-yfti-firstrow:yes">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;     mso-border-alt:solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" valign="top" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><b>Name<o:p></o:p></b></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;     mso-border-alt:solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" valign="top" width="324">  					<p class="MsoNormal" style="margin-left:16.4pt;text-indent:-9.0pt">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><b>Article<o:p></o:p></b></span></span></span> <br />  				</td>  			</tr>  		</thead>  		<tbody>  			<tr style="mso-yfti-irow:1">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Amini</span> <span class="SpellE">Schafiq</span> </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114281/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Fuzzy</span> Performance <span class="SpellE">Measurement</span> and Evaluation of Service <span class="SpellE">Processes</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:2">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Ansorge</span> Boris </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114265/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Pushing</span> AAL technologies <span class="SpellE">with</span> <span class="SpellE">productivity</span> <span class="SpellE">oriented</span> services – an <span class="SpellE">innovative</span> business model</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:3">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Backhaus</span> Klaus, <span class="SpellE">Philipp</span> <span class="SpellE">Brüne</span>,&nbsp;Florian <span class="SpellE">Reichle</span>, Robert <span class="SpellE">Wilken</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114239/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Measuring</span> service <span class="SpellE">productivity</span> <span class="SpellE">with</span> Data <span class="SpellE">Envelopment</span> <span class="SpellE">Analysis</span> (DEA)</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:4">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Bagdonienė</span> <span class="SpellE">Liudmila</span>, <span class="SpellE">Agnė</span> <span class="SpellE">Kazakevičiūtė</span>, Rasa <span class="SpellE">Žilionė</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114240/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Innovativeness</span> of <span class="SpellE">knowledge</span> intensive business services as a factor for <span class="SpellE">productivity</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:5">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Balci</span> Bilal, Alicia <span class="SpellE">Hollmann</span>, Christoph <span class="SpellE">Rosenkranz</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114264/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Service <span class="SpellE">Productivity</span>: A <span class="SpellE">Literature</span> <span class="SpellE">Review</span> and <span class="SpellE">Research</span> Agenda</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:6">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Balkan <span class="SpellE">Dursun</span> </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114294/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Enterprise <span class="SpellE">Productivity</span> <span class="SpellE">Measurement</span> in Services by OMAX (Objective <span class="SpellE">Matrix</span>) <span class="SpellE">Method</span> and An Application <span class="SpellE">with</span> <span class="SpellE">Turkish</span> Emergency Service</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:7">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Becker Jens, Ulrike <span class="SpellE">Goletz</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114273/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Governance</span> structures and <span class="SpellE">person</span> <span class="SpellE">related</span> social services in the <span class="SpellE">German</span> <span class="SpellE">health</span> care system</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:8">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Becker Jörg, Daniel <span class="SpellE">Beverungen</span>, <span class="SpellE">Dominik</span> <span class="SpellE">Breuker</span>, <span class="SpellE">Hanns</span>-Alexander Dietrich, Ralf <span class="SpellE">Knackstedt</span>,&nbsp;Hans Peter <span class="SpellE">Rauer</span>, Daniel <span class="SpellE">Sigge</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114277/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Do <span class="SpellE">we</span> <span class="SpellE">need</span> new <span class="SpellE">theories</span> on service <span class="SpellE">productivity</span>? – <span class="SpellE">Status</span> Quo and implications <span class="SpellE">from</span> <span class="SpellE">contemporary</span> <span class="SpellE">research</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:9">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Becker Jörg,&nbsp;<span class="SpellE">Björn</span> <span class="SpellE">Niehaves</span>, Andrea <span class="SpellE">Malsbender</span>, Kevin <span class="SpellE">Ortbach</span>, Ralf <span class="SpellE">Plattfaut</span>, Jens <span class="SpellE">Pöppelbuß</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114275/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Taking</span> a BPM <span class="SpellE">Lifecycle</span> <span class="SpellE">View</span> on Service <span class="SpellE">Productivity</span>: <span class="SpellE">Results</span> <span class="SpellE">from</span> a <span class="SpellE">Literature</span> <span class="SpellE">Analysis</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:10">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Becker Michael, Martin <span class="SpellE">Böttcher</span>, Stephan <span class="SpellE">Klingner</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114244/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Systemising</span> Service Classifications</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:11">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Becker Michael, Stephan <span class="SpellE">Klingner</span>, Martin <span class="SpellE">Böttcher</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114243/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Increasing</span> service <span class="SpellE">productivity</span> by <span class="SpellE">characteristics</span>-<span class="SpellE">driven</span> <span class="SpellE">recommendations</span> for action</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:12">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Bernhold</span> <span class="SpellE">Torben</span>, Nina <span class="SpellE">Kaling</span>, Vanessa <span class="SpellE">Lellek</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114258/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Measurement</span> of <span class="SpellE">productivity</span> of <span class="SpellE">property</span> services – an <span class="SpellE">empiric</span> <span class="SpellE">analysis</span> of the <span class="SpellE">status</span> quo</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:13">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Beyers</span><span style="mso-spacerun:yes">&nbsp; </span>William Bjorn </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/113846/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Not <span class="SpellE">beyond</span> output-input!! Evidence on services <span class="SpellE">productivity</span> change <span class="SpellE">from</span> input-output <span class="SpellE">models</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:14">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Biege</span> Sabine, <span class="SpellE">Gunter</span> Lay, Christoph <span class="SpellE">Zanker</span>, Daniela <span class="SpellE">Buschak</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114249/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Challenges of <span class="SpellE">Measuring</span> Service <span class="SpellE">Productivity</span> in <span class="SpellE">Innovative</span>, <span class="SpellE">Knowledge</span>-Intensive Business Services</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:15">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Bitzer</span> <span class="SpellE">Philipp</span>, Eva <span class="SpellE">Bittner</span>, Jan Marco <span class="SpellE">Leimeister</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114284/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Developing</span> <span class="GramE">a</span> <span class="SpellE">comprehensive</span> SET of input and output <span class="SpellE">factors</span> for a <span class="SpellE">knowledge</span> intensive service <span class="SpellE">within</span> a <span class="SpellE">productivity</span> model for <span class="SpellE">educational</span> services</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:16">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Blut</span> Markus,&nbsp;<span class="SpellE">Alke</span> K. <span class="SpellE">Töllner</span>, Isabelle <span class="SpellE">Kes</span>, Vera <span class="SpellE">Schulte</span>, Jasmin Ulrich</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114270/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Assessing</span> the <span class="SpellE">Frontline</span> <span class="SpellE">Employees</span>’ Interaction <span class="SpellE">Competence</span>: <span class="SpellE">Development</span> of the FEIC-<span class="SpellE">Scale</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:17">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Bohrer</span> <span class="SpellE"><span class="GramE">Cariza</span></span><span class="GramE"> ,</span> Eduardo de Vargas</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114286/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">R&amp;D and Innovation in Services: Case <span class="SpellE">studies</span> in <span class="SpellE">University</span> <span class="SpellE">Hospitals</span> in <span class="SpellE">Brazil</span> and France</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:18">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Brita</span> <span class="SpellE">Hermelin</span> </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114230/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Professional services and <span class="SpellE">policy</span> support for the <span class="SpellE">development</span> of <span class="SpellE">Medical</span> <span class="SpellE">Technology</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:19">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Bröchner</span> Jan, Ahmet Anil <span class="SpellE">Sezer</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/113848/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Services, <span class="SpellE">goods</span> and business client <span class="SpellE">productivity</span>: Learning <span class="SpellE">from</span> construction</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:20">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Camacho</span>-<span class="SpellE">Ballesta</span> José Antonio, <span class="SpellE">Yulia</span> <span class="SpellE">Melikhova</span>, Manuel Hernández-<span class="SpellE">Peinado</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114288/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Productive <span class="SpellE">systems</span> of <span class="SpellE">small</span> countries of the EU: the <span class="SpellE">tertiary</span> input-output perspective</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:21">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Cesarini</span> <span class="SpellE">Mirko</span>, Roberto <span class="SpellE">Boselli</span>, Mario <span class="SpellE">Mezzanzanica</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114285/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Public Service Intelligence: <span class="SpellE">evaluating</span> how the Public <span class="SpellE">Sector</span> <span class="SpellE">can</span> exploit <span class="SpellE">Decision</span> Support Systems</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:22">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">de la <span class="SpellE">Burgade</span> Emmanuel, <span class="SpellE">Elen</span> <span class="SpellE">Riot</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114272/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Who</span> <span class="SpellE">benefits</span> <span class="SpellE">from</span> an <span class="SpellE">increased</span> trend <span class="SpellE">towards</span> <span class="SpellE">higher</span> <span class="SpellE">productivity</span> <span class="SpellE">within</span> La Poste?</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:23">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Dogaru</span> <span class="SpellE">Teodora</span>, <span class="SpellE">Alexandru</span> <span class="SpellE">Jivan</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114234/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Creating</span> convergence by <span class="SpellE">complementing</span> the <span class="SpellE">servicity</span> <span class="SpellE">effects</span> of <span class="SpellE">European</span> <span class="SpellE">indicators</span> <span class="SpellE">among</span> <span class="SpellE">regions</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:24">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Dücker</span> Michael, <span class="SpellE">Silke</span> <span class="SpellE">Balzert</span>, Matthias Bertram, Peter <span class="SpellE">Fettke</span>, Ralph <span class="SpellE">Lichtner</span>, Peter Loos, Thomas <span class="SpellE">Kleinert</span>, Wolfgang <span class="SpellE">Knöll</span>, Horst <span class="SpellE">Kutsch</span>, Harald <span class="SpellE">von</span> <span class="SpellE">Kortzfleisch</span>, Gianfranco Walsh, Thomas <span class="SpellE">Wildt</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114269/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">A <span class="SpellE">Roadmap</span> for the <span class="SpellE">Development</span> of a <span class="SpellE">Generic</span> B2B-Service <span class="SpellE">Productivity</span> Model</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:25">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Duckwitz</span> <span class="SpellE">Sönke</span>, Sven <span class="SpellE">Tackenberg</span>, Christopher M. Schlick</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114254/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Simulation of <span class="SpellE">Human</span> <span class="SpellE">Behavior</span> in <span class="SpellE">Knowledge</span>-Intensive Services</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:26">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Ehbauer</span> Marcella, <span class="SpellE">Ronja</span> <span class="SpellE">Gresel</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/113857/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Measuring</span> and <span class="SpellE">Managing</span> Service Performance of <span class="SpellE">Luxury</span> Stores - <span class="SpellE">Development</span> of a <span class="SpellE">Balanced</span> <span class="SpellE">Scorecard</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:27">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Ganz</span> Walter,&nbsp;<span class="SpellE">Inka</span> C. <span class="SpellE">Mörschel</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/113847/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">More Productive <span class="SpellE">Through</span> Cross-<span class="SpellE">linking</span>: The <span class="SpellE">Stategic</span> <span class="SpellE">Partnership</span> “<span class="SpellE">Productivity</span> of Services”</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:28">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Gotsch</span> Matthias,&nbsp;Christiane <span class="SpellE">Hipp</span>, Claudia Schwarz, Lars Weber</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114366/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Identification of <span class="SpellE">Determinants</span> and <span class="SpellE">Development</span> of a Model of <span class="SpellE">Productivity</span> in the Services <span class="SpellE">Sector</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:29">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Gozim</span> Sid Ahmed </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114295/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Le rôle de la veille stratégique dans le processus d’innovation de services</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:30">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Groene</span> Nicole, Florian <span class="SpellE">von</span> <span class="SpellE">Wangenheim</span>,&nbsp;Jan Schumann</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114257/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Interest</span>-<span class="SpellE">Based</span> Internet <span class="SpellE">Advertising</span> and <span class="SpellE">Privacy</span> <span class="SpellE">Concern</span> – How to <span class="SpellE">Increase</span> the <span class="SpellE">Acceptance</span> of a <span class="SpellE">Rising</span> Marketing <span class="SpellE">Phenomenon</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:31">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Hafkesbrink</span> Joachim, <span class="SpellE">Janina</span> <span class="SpellE">Evers</span>, Guido Becke</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114256/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">The <span class="SpellE">Productivity</span> Triangle of New <span class="SpellE">Integrated</span> Care Service Concepts: A multi-<span class="SpellE">dimensional</span> <span class="SpellE">approach</span> to <span class="SpellE">assess</span> the <span class="SpellE">productivity</span> of social services</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:32">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Heumann</span> Christian, Florian <span class="SpellE">Wangenheim</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114237/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Customer <span class="SpellE">Experience</span> Management: A Concept to Manage and <span class="SpellE">Assess</span> Service Performance? - An <span class="SpellE">Exploratory</span> <span class="SpellE">Study</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:33">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Holzweber</span> Markus </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114259/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Market</span> <span class="SpellE">oriented</span> design of services: A user-<span class="SpellE">based</span> perspective on <span class="SpellE">learning</span> <span class="SpellE">environments</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:34">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Hottum</span> Peter, Martina <span class="SpellE">Schaff</span>,&nbsp;<span class="SpellE">Mercè</span> Müller-<span class="SpellE">Gorchs</span>, Fabian <span class="SpellE">Howahl</span>, Roland Görlitz</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114268/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Capturing</span> and <span class="SpellE">Measuring</span> <span class="SpellE">Quality</span> and <span class="SpellE">Productivity</span> in <span class="SpellE">Healthcare</span> Service Systems</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:35">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Janawade</span> <span class="SpellE">Vikrant</span> </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114289/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Consumer perceptions of service <span class="SpellE">quality</span> of <span class="SpellE">complex</span> services: An application to <span class="SpellE">airline</span> alliance</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:36">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Jean Philippe, Cristina Castro Lucas de <span class="SpellE">Souza</span>, <span class="SpellE">Mbaye</span> <span class="SpellE">Fall</span> Diallo, Pierre-Yves Léo</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114255/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Service innovation <span class="SpellE">through</span> <span class="SpellE">internationalization</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:37">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Khan <span class="SpellE">Ilyas</span>, Manfred <span class="SpellE">Lieb</span>, Thomas <span class="SpellE">Meiren</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114253/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Formalization</span> and Performance in New Service <span class="SpellE">Development</span>: <span class="SpellE">Empirical</span> <span class="SpellE">Findings</span> <span class="SpellE">from</span> <span class="SpellE">German</span> and <span class="SpellE">Swiss</span> <span class="SpellE">Companies</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:38">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Kicherer</span> <span class="GramE">Florian ,</span> Peter <span class="SpellE">Hottum</span>,&nbsp;Sabine <span class="SpellE">Janeschek</span>, Bernd Bienzeisler4</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114238/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Service <span class="SpellE">productivity</span> in the <span class="SpellE">context</span> of the service life cycle</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:39">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Klingner</span> Stephan, Martin <span class="SpellE">Böttcher</span>, Michael Becker, Arndt <span class="SpellE">Döhler</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114251/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Managing</span> <span class="SpellE">complex</span> service portfolios</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:40">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Kraiker</span> <span class="SpellE">Sebastian</span>, Armin <span class="SpellE">März</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114263/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Misconceptions</span> about Service <span class="SpellE">Productivity</span>: A Major <span class="SpellE">Threat</span> for the <span class="SpellE">Success</span> of Internet <span class="SpellE">Start-ups</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:41">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Kuusisto</span> <span class="SpellE">Jari</span>, <span class="SpellE">Arja</span> <span class="SpellE">Kuusisto</span>, <span class="SpellE">Pirjo</span> <span class="SpellE">Yli</span>-<span class="SpellE">Viitala</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114235/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Service <span class="SpellE">Development</span> Tools in Action</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:42">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Mäkelä</span><span style="mso-spacerun:yes">&nbsp; </span>Otto Mikael, <span class="SpellE">Veikka</span> <span class="SpellE">Jarmo</span> <span class="SpellE">Juhani</span> <span class="SpellE">Pirhonen</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114229/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">The Business Model as a <span class="SpellE">Tool</span> of <span class="SpellE">Improving</span> Value <span class="SpellE">Creation</span> in <span class="SpellE">Complex</span> <span class="SpellE">Private</span> Service System - Case: Value Network of Electric <span class="SpellE">Mobility</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:43">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Marasco</span> Alessandra, Barbara <span class="SpellE">Masiello</span>, Francesco <span class="SpellE">Izzo</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114231/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Customer interaction and innovation in <span class="SpellE">Creative</span>-Intensive Business Services: a <span class="SpellE">framework</span> for <span class="SpellE">exploring</span> <span class="SpellE">co</span>-innovation in <span class="SpellE">advertising</span> <span class="SpellE">agency</span>-client <span class="SpellE">relationships</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:44">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Merlin-<span class="SpellE">Brogniart</span> Céline </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114232/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Durabilité des services et productivité dans les services : des notions difficilement compatibles</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:45">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Mike <span class="SpellE">Freitag</span>, Sabrina <span class="SpellE">Lamberth</span>, Stephan <span class="SpellE">Klingner</span>, Martin <span class="SpellE">Böttcher</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114236/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Method</span> of <span class="SpellE">collecting</span> and <span class="SpellE">categorising</span> performance <span class="SpellE">indicators</span> to <span class="SpellE">measure</span> the <span class="SpellE">productivity</span> of <span class="SpellE">modular</span> services <span class="SpellE">using</span> an IT <span class="SpellE">tool</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:46">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Monnoyer Marie-<span class="GramE">Christine ,</span> <span class="SpellE">Benedicte</span> <span class="SpellE">Aldebert</span>, Duc <span class="SpellE">Luu</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/113854/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">La recherche de productivité dans l’hôtellerie indépendante française : le site web comme innovation organisationnelle</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:47">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Navarro-<span class="SpellE">Espigares</span> Jose Luis, Jose <span class="SpellE">Aureliano</span> Martin-Segura, Elisa Hernandez-Torres</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114248/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Technical</span> <span class="SpellE">efficiency</span> of service industries in the OECD</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:48">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Palócz</span> Éva, Gabor <span class="SpellE">Oblath</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114290/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Measuring</span> the importance of public and <span class="SpellE">private</span> services in <span class="SpellE">economies</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:49">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Peters Christoph, Alexander Drees, Florian <span class="SpellE">Leppert</span>, <span class="SpellE">Philipp</span> <span class="SpellE">Menschner</span>, Jan Marco <span class="SpellE">Leimeister</span>, Klaus <span class="SpellE">Möller</span>, Wolfgang <span class="SpellE">Greiner</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114267/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Productivity</span> of <span class="SpellE">Telemedical</span> Services: A State of the Art <span class="SpellE">Analysis</span> of Input and Output <span class="SpellE">Factors</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:50">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Petz</span> Andreas, <span class="SpellE">Sönke</span> <span class="SpellE">Duckwitz</span>, Alexander <span class="SpellE">Rannacher</span>, Susanne <span class="SpellE">Mütze</span>-<span class="SpellE">Niewöhner</span>, Christopher M. Schlick</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114228/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">A <span class="SpellE">Conceptual</span> Model on the <span class="SpellE">Productivity</span> of <span class="SpellE">Complex</span> Services</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:51">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Posselt</span> Tim, Kai <span class="SpellE">Förstl</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114252/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Success</span> <span class="SpellE">Factors</span> in New Service <span class="SpellE">Development</span> – a <span class="SpellE">Literature</span> <span class="SpellE">Review</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:52">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Rauer</span> Hans Peter </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114276/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">A <span class="SpellE">method</span>-engineering <span class="SpellE">approach</span> to <span class="SpellE">obtain</span> long-<span class="SpellE">term</span> <span class="SpellE">knowledge</span> in service <span class="SpellE">productivity</span> management</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:53">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Reuter Ute </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114250/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Enhancing</span> Service <span class="SpellE">Productivity</span> <span class="SpellE">with</span> Customer <span class="SpellE">Integration</span> – A Viable <span class="SpellE">Connection</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:54">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Rogelj</span> <span class="SpellE">Janez</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/113843/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Analysis</span> of <span class="SpellE">legislative</span> <span class="SpellE">restrictiveness</span> on public services in <span class="SpellE">Republic</span> of <span class="SpellE">Slovenia</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:55">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Rusten</span> Grete </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114292/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Sourcing</span> <span class="SpellE">strategies</span>, <span class="SpellE">channels</span> and <span class="SpellE">geographies</span> in the international <span class="SpellE">recruitment</span> of <span class="SpellE">high</span> <span class="SpellE">skilled</span> personnel <span class="SpellE">within</span> engineering <span class="SpellE">operations</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:56">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Saccani</span> <span class="SpellE">Nicola</span>, <span class="SpellE">Giuditta</span> <span class="SpellE">Pezzotta</span>, Mario <span class="SpellE">Rapaccini</span>, Thomas Burger, Walter <span class="SpellE">Ganz</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/113844/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Service <span class="SpellE">development</span> for <span class="SpellE">product</span> services: <span class="SpellE">methods</span> and <span class="SpellE">field</span> <span class="SpellE">research</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:57">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Sánchez</span> Andrés Fernando <span class="SpellE">Jola</span> </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/113845/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Toward</span> a <span class="SpellE">measurement</span> of the public services <span class="SpellE">productivity</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:58">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Scher</span> Pascal, <span class="SpellE">Sebastian</span> <span class="SpellE">Stief</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/113852/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Service4Health – <span class="SpellE">Increasing</span> <span class="SpellE">productivity</span> in <span class="SpellE">German</span> <span class="SpellE">hospitals</span>: <span class="SpellE">Which</span> <span class="SpellE">role</span> do <span class="SpellE">diversity</span> aspects <span class="SpellE">play</span>?</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:59">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Schmitz</span> <span class="SpellE">Gertrud</span>,&nbsp;<span class="SpellE">Antonius</span> <span class="SpellE">Reifferscheid</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114227/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Patient impact on the <span class="SpellE">productivity</span> of <span class="SpellE">hospital</span> nursing care services: A <span class="SpellE">process</span>-<span class="SpellE">oriented</span> <span class="SpellE">analysis</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:60">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Schumacher<span style="mso-spacerun:yes">&nbsp; </span>Sven </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114262/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">ServRisk</span> – Service Management <span class="SpellE">without</span> innovation <span class="SpellE">risks</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:61">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Segura José <span class="SpellE">Aureliano</span> Martín, José Luis Navarro <span class="SpellE">Espigares</span>, <span class="SpellE">Irene</span> Martín Fernández</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114245/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Corporate</span> Social <span class="SpellE">Responsibility</span> in Business. A new <span class="SpellE">path</span> to <span class="SpellE">increased</span> <span class="SpellE">productivity</span>? Application to the Services <span class="SpellE">Sector</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:62">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Strina</span> <span class="GramE">Giuseppe ,</span> <span class="SpellE">Margret</span> Borchert, Joachim Hamburger</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/113853/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Service Navigator – a SME perspective on <span class="SpellE">productivity</span> management of services</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:63">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Sturm <span class="SpellE">Flavius</span>, Alexander <span class="SpellE">Rannacher</span>, <span class="SpellE">Lesya</span> <span class="SpellE">Straub</span>-Bilan, Andreas <span class="SpellE">Petz</span>, Susanne <span class="SpellE">Mütze</span>-<span class="SpellE">Niewöhner</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114246/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Productivity</span> <span class="SpellE">measurement</span> of <span class="SpellE">knowledge</span>-intensive services – <span class="SpellE">Towards</span> adaptable service performance <span class="SpellE">evaluation</span> <span class="SpellE">systems</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:64">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Sundbo</span> Jon </span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/113842/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Blocking</span> <span class="SpellE">mechanisms</span> in <span class="GramE">user</span> and <span class="SpellE">employee</span> <span class="SpellE">based</span> service innovation</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:65">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Tackenberg</span> Sven, Peter <span class="SpellE">Schmitz</span>, <span class="SpellE">Sönke</span> <span class="SpellE">Duckwitz</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114261/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Multi-<span class="SpellE">criteria</span> <span class="SpellE">optimization</span> of service <span class="SpellE">productivity</span> <span class="SpellE">using</span> <span class="SpellE">evolutionary</span> <span class="SpellE">algorithm</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:66">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Turrin</span> Simone, Ralf <span class="SpellE">Gitzel</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114233/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Towards</span> a Field-Data-<span class="SpellE">Driven</span> <span class="SpellE">Productivity</span> <span class="SpellE">Analysis</span> and Planning System for <span class="SpellE">Industrial</span> Service</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:67">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Viitamo</span> <span class="GramE">Esa ,</span> <span class="SpellE">Marja</span> <span class="SpellE">Toivonen</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/113855/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Is the concept of service <span class="SpellE">productivity</span> compatible <span class="SpellE">with</span> the <span class="SpellE">framework</span> of service-dominant <span class="SpellE">logic</span>?</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:68">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Wakke</span> Paul, Knut Blind<span class="GramE">,,</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114279/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Looking</span> <span class="SpellE">into</span> National Standards Bodies: Service Providers <span class="SpellE">Standardizing</span> more <span class="SpellE">than</span> <span class="SpellE">just</span> Services</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:69">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Walther <span class="SpellE">Sebastian</span> Andreas, Torsten <span class="SpellE">Eymann</span>, Chris <span class="SpellE">Horbel</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114291/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">Performance <span class="SpellE">Measurement</span> in Service-Dominant <span class="SpellE">Logic</span> <span class="SpellE">based</span> <span class="SpellE">Productivity</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:70">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Weiß</span> Peter, <span class="SpellE">Maik</span> <span class="SpellE">Herfurth</span>, Jörg Schumacher</span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114280/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Leverage</span> <span class="SpellE">Productivity</span> <span class="SpellE">Potentials</span> in Service-<span class="SpellE">oriented</span> <span class="SpellE">Procurement</span> Transactions: E-Standards in Service <span class="SpellE">Procurement</span> <span class="SpellE">Processes</span></span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:71">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Zähringer</span> Daniel,&nbsp;Manuel <span class="SpellE">Steinhauer</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114287/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1">An <span class="SpellE">analysis</span> of <span class="SpellE">deployed</span> <span class="SpellE">methods</span> for the efficient design and <span class="SpellE">creation</span> of <span class="SpellE">successful</span> service business <span class="SpellE">models</span> in the <span class="SpellE">health</span> <span class="SpellE">prevention</span> <span class="SpellE">market</span>. A <span class="SpellE">comparison</span> <span class="SpellE">between</span> <span class="SpellE">common</span> practices in Middle East and Germany.</span></span></span></a>  <br />  				</td>  			</tr>  			<tr style="mso-yfti-irow:72;mso-yfti-lastrow:yes">  				<td style="width:127.25pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="170">  					<p class="MsoNormal">  						<span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Zolnowski</span> Andreas, Martin <span class="SpellE">Semmann</span>, Sharif <span class="SpellE">Amrou</span>, <span class="SpellE">Tilo</span> <span class="SpellE">Böhmann</span></span></span></span> <br />  				</td>  				<td style="width:243.0pt;border:solid windowtext 1.0pt;mso-border-alt:    solid windowtext .5pt;padding:.75pt .75pt .75pt .75pt" width="324">  					<p class="MsoNormal" style="margin-left:26.35pt;text-indent:-18.0pt">  						<a class="link" href="http://www.reser.net/file/114283/"><span style="mso-bookmark:OLE_LINK3"><span style="mso-bookmark:OLE_LINK2"><span style="mso-bookmark:OLE_LINK1"><span class="SpellE">Identifying</span> <span class="SpellE">opportunities</span> for service <span class="SpellE">productivity</span> <span class="SpellE">improvement</span> <span class="SpellE">using</span> a business model <span class="SpellE">lens</span> – <span class="SpellE">lessons</span> <span class="SpellE">from</span> <span class="SpellE">corporate</span> <span class="SpellE">education</span> services</span></span></span></a>  <br />  				</td>  			</tr>  		</tbody>  	</table>  	<p class="MsoNormal">  		<o:p>&nbsp;</o:p> <br />  </div>   <br />  
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   </content>
   <link rel="alternate" href="http://www.reser.net/2011-RESER-Conference-papers_a478.html" />
  </entry>
  <entry>
   <title>2010 RESER Conference papers. Gothenburg, Sweden , 30 September – 2 October 2010</title>
   <updated>2012-01-26T15:45:00+01:00</updated>
   <id>http://www.reser.net/2010-RESER-Conference-papers-Gothenburg-Sweden--30-September-2-October-2010_a456.html</id>
   <category term="CONFERENCE PAPERS" />
   <published>2011-11-19T13:01:00+01:00</published>
   <author><name>marie-christine monnoyer</name></author>
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  <entry>
   <title>FRANCE : LILLE</title>
   <updated>2011-11-16T23:04:00+01:00</updated>
   <id>http://www.reser.net/FRANCE-LILLE_a235.html</id>
   <category term="RESER TEAMS" />
   <photo:imgsrc>http://www.reser.net/photo/art/imagette/138994-193124.jpg</photo:imgsrc>
   <published>2011-11-16T22:47:00+01:00</published>
   <author><name>Marie-christine Monnoyer</name></author>
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Faridah Djellal, Professor, University of Lille 1 
  
  
  
 Faïz Gallouj, Professor, University of Lille 1 
  
 Céline Merlin-Brogniart, Associate Professor,  
  
 Camal Gallouj, Professor, University of Paris 13     <div><b>GUIDE FIELDS</b></div>
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      the <b> Centre Lillois d’Etudes et de Recherches Sociologiques et Economiques</b>(CLERSE) is a Joint Research Unit between the University of Sciences and Technologies of Lille (USTL) and the Centre National de la Recherche Scientifique (CNRS). <br />   <br />  The researchers are also member of the <b>Institut Fédératif de Recherches sur les Economies et les Sociétés Industrielles</b> (IFRESI) which is a multidisciplinary research consortium operated by the CNRS in collaboration with five Universities of the Nord-Pas-de-Calais region. <br />   <br />  Within CLERSE and IFRESI they belong to a research programme entitled " Post-Industrial and Informational Economies and Societies " involved in the following research fields (which are explored through a theoretical and empirical perspective favouring international comparative dimensions) : <br />  - Learning, Research and Development, innovation and entrepreneurship in services <br />  - Innovation through services <br />  - Information and telecommunication services and the new economy <br />  - Productivity and performance evaluation in services <br />  - The supply of and demand for knowledge intensive business services <br />  - Business services and regional development <br />  - Employment systems and human resources management in the service sector. <br />   <br />   <br />   <br />  
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     <div><b>REFERENCIES</b></div>
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      Merlin-Brogniart C. (2011), «&nbsp;Intrapreneuriat et services publics marchands en réseau : <br />  Le cas de La Poste&nbsp;», in "PME, dynamiques entrepreneuriales et innovation", ed. Abdelillah Hamdouch, Sophie Reboud et Corinne Tanguy, Peter Lang, coll. Business and Entrepreneurship, Bruxelles, (à paraitre, décembre). <br />  &nbsp; <br />  Merlin-Brogniart C. (2011), «&nbsp;An evolutionist and conventionalist approach to sustainable development&nbsp;: the case of for-profit public network services&nbsp;», <em>Journal of Innovation Economics</em> 2011/2 – n° 8, pp.119-140 (à paraitre). <br />  &nbsp; <br />  Depret M.-H., Merlin-Brogniart C., (2011), «&nbsp;La responsabilité globale des entreprises du service public marchand : Vers un élargissement de la notion de responsabilité sociale et environnementale&nbsp;» <em>La rse : une nouvelle régulation du capitalisme</em>, Publication presses du septentrion, coll "capitalismes éthique institutions" sous la dir de Postel, Chavy, Cazal, Sobel, mars. <br />  &nbsp; <br />  Merlin-Brogniart C., (2011) «&nbsp;Mondialisation et rationalisation des services publics : le cas des services postaux français&nbsp;» Chapitre. 9, in <em>L’entreprise dans la mondialisation. Contexte et dynamiques d’investissement et d’innovation</em>, Coordonné par Dimitri Uzunidis, Blandine Laperche, Sophie Boutillier, ed Le Manuscrit. <br />  &nbsp; <br />  Gallouj, F., Djellal, F. Gallouj, C. (eds.) (2010) Handbook of Innovation and Services, Chapter 1, pp. 27-48 Cheltenham, UK, Edward Elgar <br />   <br />  Faïz Gallouj and Maria Savona <br />  ‘Towards a Theory of Innovation in Services. A State of the Art’ in: Gallouj, F., Djellal, F. Gallouj, C. (eds.) (2010) Handbook of Innovation and Services, Chapter 1, pp. 27-48 Cheltenham, UK, Edward Elgar <br />  Merlin-Brogniart C, (2010), «The integration of sustainable development in for-profit public service networks in France. The case of the postal and energy field (GDF, EDF)»,<em> Journal of innovation Economics n°</em>5 intitulé Innovation and Performances in the service sector. <br />   <br />  Merlin-Brogniart C., Moursli-Provost A-C., (2010), Les dynamiques de l’innovation au sein des maisons de repos: le cas d’un établissement associatif, <em>Économies et Sociétés</em> (série EGS), 44(2):197-230. <br />   <br />  Merlin-Brogniart C., Moursli-Provost A-C., (2010). Les trajectoires d’innovation dans le secteur des maisons de repos. <em>In Transformations et innovations économiques et sociales en Europe&nbsp;: quelles sorties de crise&nbsp;? Regards interdisciplinaires,</em> Ed. by Degrave, F., Desmette, D., Mangez, É., Nyssens, M., Reman, P., XXXes journées de l’Association d’Économie Sociale, Presses universitaires de Louvain, Vol. 2:149-168. <br />   <br />  Depret M.-H., Le Masne P., Merlin-Brogniart C., (2009) «&nbsp;De la responsabilité sociale des acteurs&nbsp;»,<em> Marché et Organisations,</em>n°8<em>, </em>numéro intitulé Développement durable&nbsp;: La responsabilité sociale des acteurs. <br />  &nbsp; <br />  Depret M.-H., Le Masne P., Merlin-Brogniart C., (2009), Présentation générale «&nbsp;La responsabilité sociale des acteurs, un concept multiforme&nbsp;», <em>Marché et Organisations </em>n°8, numéro intitulé Développement durable&nbsp;: La responsabilité sociale des acteurs. <br />   <br />  C.Gallouj, 2008, L'économie des services à la personne, Wolters Kluer <br />   <br />  André Lorentz and Maria Savona ‘Evolutionary Micro-dynamics and Changes in the Economic Structure’ <br />  Journal of Evolutionary Economics (2008)LEM (Laboratory of Economic and Management, School of Advanced Studies S. Anna, Pisa) Working Paper Series, 2006/28 (October 2006) http://www.lem.sssup.it/WPLem/files/2006-28.pdf; <br />   <br />  Merlin-Brogniart C., (2007) «&nbsp;Compétitivité, Innovation et Services publics marchands&nbsp;» Revue <em>Innovations&nbsp;; Cahiers d’Economie de l’Innovation</em> (ICEI) n°25, éd de Boeck, Bruxelles, février. <br />  &nbsp; <br />  Merlin-Brogniart C., (2007), «&nbsp;Les services publics en réseau face aux défis de la globalisation : les innovations de compromis&nbsp;» in "<em>Mondialisation des services, innovation et dynamiques territoriales&nbsp;»</em>, ouvrage collectif, édité sous la direction de M.- C. Monnoyer et P. Ternaux, collection " La Librairie des Humanités" éd. L’Harmattan. <br />   <br />  Simona Iammarino, Francesca Sanna Randaccio and Maria Savona <br />  ‘Obstacles to innovation and multinational firms in the Italian regions. Firm-level evidence from the Third Community Innovation Survey’ in: Ana Teresa Tavares and Aurora Teixeira (eds.) (2006) Multinationals, Clusters and Innovation: Does Public Policy Matters? Palgrave, MacMillan , pp. 63-83; <br />   <br />  Djellal F., Gallouj F. (2005), Mapping Innovation Dynamics in Hospitals, Research Policy <br />   <br />  Burmesister A., Djellal F. (2004), L’impact des technologies de l’information et de la communication sur l’organisation spatiale des activités de services, Cahiers de l’économie de l’innovation, n°19, janvier. <br />   <br />  Djellal F., Gallouj F. and C. (2004), L’hôpital innovateur : de l’innovation médicale à l’innovation de service, Editions Masson. <br />   <br />  Djellal F., Gallouj F. et C. (2004), De l’hôpital fonction de production à l’hôpital service complexe et nœud de réseau : les différentes facettes de l’innovation hospitalière, Revue Française des Affaires Sociales, n°1. <br />   <br />  Aldo Geuna, Patrick Llerena, Mireille Matt and Maria Savona <br />  ‘Collaboration between a research university and firms and other institutions’ in: Cesaroni, F., A. Gambardella and W. Garcia Fontes (eds.) (2004) R&amp;D, Innovation and Competitiveness in the European Chemical Industry Boston, Dordrecht, London, Kluwer Academic Publishers, pp. 145-173. <br />   <br />  Gallouj C. 2004 : Incitations et politiques de développement régional des services, dans : Services et développement régional, De Boeck, (with Moyard L., Merenne Schoumaker B.) <br />   <br />  Gallouj C. 2004 : Innovation et trajectoires d’innovation dans le grand commerce : une approche lancastérienne, Innovations, Cahiers d’Economie de l’Innovation, n° 19, p. 75-99. <br />   <br />  Gallouj C. 2004 : L’offre commerciale face à l’usage des temps des ménages, quelles adaptations réciproques, in Bondue J. P. (ed.), Temps des courses, courses des temps. <br />   <br />  Gallouj C. 2004 : Services et développement régional, De Boeck, (with Moyard L., Merenne Schoumaker B.) <br />   <br />  Gallouj C. 2004 : Innovation et trajectoires d’innovation dans le grand commerce : une approche lancastérienne, Innovations, Cahiers d’Economie de l’Innovation, n° 19, p. 75-99. <br />   <br />  Gallouj C. 2004 : L’offre commerciale face à l’usage des temps des ménages, quelles adaptations réciproques, in Bondue J. P. (ed.), Temps des courses, courses des temps. <br />   <br />  Djellal F., Francoz D., Gallouj F. and C., Jacquin Y. (2003), Revising the definition of research and development in the light of the specificities of services, Science and Public Policy, vol 30, n°6, décembre <br />   <br />  Djellal F., (2002), Innovation Trajectories in the Cleaning Industry, New technology work and employment, Vol 17, n°2, summer. <br />   <br />  Djellal F., Gallouj F. (eds) (2002), Technologies et innovations dans la nouvelle économie des services, L’Harmattan, Collection “ Entreprise et Innovation ”. <br />   <br />  Djellal F., (2002), Les incidences des technologies et des NTIC sur l’emploi et la qualification dans le secteur du nettoyage, Formation-Emploi, n°55. <br />   <br />  Djellal F., Gadrey J., (2002), Analyse statistique de l’emploi du secteur HCR et de ses déterminants in Gadrey J. (ed.), Hôtellerie-restauration : héberger et restaurer l’emploi, La Documentation Française. <br />   <br />  Gadrey J., Gallouj F. (eds) (2002), Productivity, Innovation and Knowledge in Services, Edward Elgar. <br />   <br />  Gallouj F. (2002), Innovation in services and the attendant old and new myths, Journal of socio-economics, Vol. 31, p. 137-154. <br />   <br />  Gallouj F. (2002), Interactional innovation : a neoschumpeterian model, in Sundbo J. et Fuglsang L. (eds), Innovation as strategic reflexivity, Routledge, p. 29-56. <br />   <br />  Gallouj C. 2001 : Das Aubry gesetz und die folgen : arbeitszeitverkürzung in Frankreich, dans Becker U. (ed), weniger arbeit- arbeit fûr alle ? Hans Böckler stiftung,, Editions Sigma. <br />   <br />  Gallouj C. 2001 : France : Knowledge Intensive Services and Territorial Innovative Dynamics, in Wood P. (ed), Consultancy and Innovation, Routledge (with Moulaert F.) <br />   <br />  Gallouj C. 2001 : Hôtellerie-restauration: héberger et restaurer l'emploi, La documentation française, 150 p. (with Gadrey J et al.) <br />   <br />  Gallouj C. 2001 : Réduire la TVA et les charges sociales : quelles incidences ? (with Gadrey), in Gadrey et al. Hôtellerie-restauration: héberger et restaurer l'emploi, La documentation française. <br />   <br />  Djellal F., Gallouj F. (2001), L’organisation du processus d’innovation dans les services : les résultats d’une enquête postale, Education et Formations, n° 33, Juin. <br />   <br />  Djellal F., Gallouj F. (2001), Patterns of innovation organisation in service firms : postal survey results and theoretical models, Science and Public Policy, Vol. 28, n°1, p. 57-67. <br />   <br />  Djellal F., (2001), Les trajectoires d’innovation dans les entreprises de transport routier de marchandises ", Revue Française de Gestion, n° 33, Avril, mai, juin <br />   <br />  Djellal F., (2000), The rise of information technologies in non informational services , Vierteljahrshefte zur wirtschaftsforschung, n°69-4, janvier, n°spécial. <br />   <br />  Djellal F. (2000), Technologies de l’information et services non informationnels , Economie et Sociétés, série EGS, n°2, Avril-Mai-Juin. <br />   <br />  Djellal F., Gallouj F. (2000), “ Le casse-tête ” de la mesure de l’innovation dans les services : enquête sur les enquêtes, Revue d’économie industrielle, n°93, 4ème trimestre. <br />   <br />  Gallouj F. (2000), Beyond technological innovation : trajectories and varieties of service innovations, in Boden M., Miles I. (eds), Services and the knowledge based economy, Continuum, p. 129-145. <br />   <br />  Gallouj F., Gallouj C. (2000), Neo-Schumpeterian perspectives for Innovation in Services, in Boden M., Miles I. (eds), Services and the knowledge based economy, Continuum, p. 21-37. <br />   <br />  Djellal F., Gallouj F. (1999), L’innovation dans les services, les premiers résultats d’une enquête postale exploratoire, in ANRT, L’innovation dans les services : une invitation à l’insurrection intellectuelle, Editions Economica. <br />   <br />  Djellal F., Gallouj F. (1999), Services and the search for relevant innovation indicators : a review of national and international surveys, Science and Public Policy, Vol. 26, n°4, August, p. 218-232. <br />   <br />  Gadrey J., Gallouj F. (1998), The provider-customer interface in business and professional services, The Service Industries Journal, Vol. 18, n°2, April, p. 1-15. <br />   <br />  Gallouj F. (1998), Innovating in reverse : services and the reverse product cycle, European Journal of Innovation Management, Vol. 1, n°3, p. 123-138. <br />   <br />  Gallouj F., Weinstein O. (1997), Innovation in Services, Research Policy, Vol. 26, n°4-5, p. 537-556. <br />   <br />  Sundbo J., Gallouj F. (1999), Innovation as a loosely coupled system in services, International Journal of Services Technology and Management , Vol. 1, n°1, p.15-36 . <br />   <br />  Giulio Cainelli, Rinaldo Evangelista e Maria Savona <br />  “Innovation and economic performance in services. A firm level analysis” <br />  Cambridge Journal of Economics, 2006, 30, pp. 435-458 <br />   <br />   <br />   <br />   <br />   <br />   <br />   <br />   <br />   <br />   <br />   <br />  
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     <div><b>CONTACT</b></div>
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      <b>Faïz Gallouj </b> <br />  Faculté des sciences économiques et sociales <br />  Université de Lille I <br />  59 655 Villeneuve d'Ascq Cedex, France <br />  Tel : (33) 3 20 43 66 29 <br />  Fax : (33) 3 20 43 66 55 <br />  Email : <a class="link" href="javascript:protected_mail('Faiz.Gallouj@ifresi.univ-lille1.fr')" >Faiz.Gallouj@ifresi.univ-lille1.fr</a>  <br />   <br />  <b>Faridah Djellal </b> <br />  Faculté des sciences économiques et sociales de Tours <br />  Tel : (33) 3 20 43 66 19 <br />  Fax : (33) 3 20 43 66 55 <br />  Email : <a class="link" href="javascript:protected_mail('Farida.Djellal@ifresi.univ-lille1.fr')" >Farida.Djellal@ifresi.univ-lille1.fr</a>  <br />   <br />  <b>Camal Gallouj</b> <br />  Université de Paris 13 <br />  Email : <a class="link" href="javascript:protected_mail('Camal.Gallouj@ifresi.univ-lille1.fr')" >Camal.Gallouj@ifresi.univ-lille1.fr</a>  <br />   <br />  url:<a class="link" href="http://www.univ-lille1.fr/ecoso/index.htm">http://www.univ-lille1.fr/ecoso/index.htm</a>  <br />   <br />  <strong>Céline Merlin-Brogniart </strong> <br />  Faculté des sciences économiques et sociales <br />  Université de Lille I, bâtiment SH2 <br />  59 655 Villeneuve d'Ascq Cedex, France <br />  Tel : (33) 3 20 12 58 42 <br />  Email : <a class="link" href="javascript:protected_mail('celine.merlin@univ-lille1.fr')" >celine.merlin@univ-lille1.fr</a>  <br />   <br />   <br />  
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