RESER 2016 conference proceedings

Here you find the papers presented at the conference in Naples.

  • Zagaceta, J. C. (2016). Service firm innovation: Disaggregated classification analysis for México.
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  • Dose, D., & Walsh, G. (2016). Sharing the pie – An empirical examination of referral reward sharing on peer-to-peer platforms.
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  • Kolek, E. (2016). The Service Experience Modelling Method: An Innovative Three-Level Approach for Effective Service Modelling.
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  • Espigares, J. L. N. (2016). Economic Impact of Healthcare Systems: An Intercountry Input-Output Approach.
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  • Gidhagen, M. (2016). Envisioning Potential Value Creation through Managing Resource Becoming.
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  • Gardner, E., & Bryson, J. R. (2016). Commoditization and Business and Professional Services: New Perspectives on the Changing Nature of Accountancy.
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  • Gallego, J., & Di Meglio, G. (2016). Sectoral Determinism for (inbound open) Innovation Patterns?.
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  • Findsrud, R., Tronvol, B., & Edvardsson, B. (2016). Conceptualizing resource integration in value co-creation using theories of motivation.
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  • Ferruzca, M., Tossavainen, P. J., & Kaartti, V. (2016). Educating the future generation of service innovators in emerging markets: A tale from the land of 100000 lakes.
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  • Ferreira, L. C., & Menezes, J. (2016). Influence of institutions in resource integration and value creation in a multi-level context of service ecosystems.
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  • Espigares, J. L. N., Buck, M., Tarifa, G. M., Segura, J. A. M., Midtbø, T., López, C. P., & Saethre, M. A. (2016). Municipal Services in the Framework of LA21: A Comparison between Norway and Spain.
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  • Droll, C., Imran, S., Sämann, M., van Husen, C., Haeberle, D., Rahman, A., & Razek, A. (2016). A Coherent Set of Customer Experience Factors for the Developers of Industrial Product Services.
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  • Djellal, F., & Gallouj, F. (2016). Fifteen advances and fifteen challenges for service innovation studies.
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  • Lahtinen, K., & Järvinen, M. (2016). Do you see what I see? Web application as a method for creating a shared context in employee-driven innovation.
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  • Depeyrot-Ficatier, T., Bourret, C., & Meyer, C. (2016). Services Co-Construction in the French Healthcare System within Patien's Digital Uses - An Approach through some Information Platforms.
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  • Corona-Treviño, L. (2016). User as a new component of production: Typology of Services from the perspective of the Labour process.
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  • Cordeiro-Nilsson, C. M. (2016). Internationalisation Theory Perspective of Product-Service Inovation: The Götheborg IV Model.
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  • Chatmi, A., & Elasri, K. (2016). Attractiveness of host countries: The range of knowledge-intensive services offshorable.
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  • Broussolle, D. (2016). A Note on Service in the European Union Regulations: Is Digital Content a Service?.
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  • Bröchner, J. (2016). Construction sector service ecosystems.
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  • Bourret, C., Clair, E., Dassonville, M., & Suzzoni, L. (2016). A Diversified Strategy to Modernize a Public Service by Associating Users: the case of the CAF (Family Allowances Organization) Yvelines (Ile-de-France).
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  • Boesen, M., Sundbo, D., & Sundbo, J. (2016). Local food and tourism. An entrepreneurial network approach.
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  • Bertrand, D., Chameroy, F., Léo, P. -Y., & Philippe, J. (2016). The sharing economy : What makes i attractive for consumers.
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  • Becker, M., & Klingner, S. (2016). Towards Method Fragments for Service Engineering.
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  • Bagdoniene, L., & Valkauskiene, G. (2016). Strategic Matters of the Customer Co-Creation in Service Innovation.
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  • Koskela-Huotari, K., & Skålén, P. (2016). Markets as evolving institutional problem-solution configurations.
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  • Lappalainen, I., & Nuutinen, M. (2016). The Core Task Approach to modelling the dynamics of value co-creation and innovation activity.
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  • Wallin, A. (2016). Building legitimacy for entrepreneurial innovations in health service ecosystem: an institutional approach.
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  • Parikh, V. (2016). 'Call' Centres to 'Contact' Centres: Shifting Paradigms of Customer Service Systems and Research.
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  • Volpi, Y., & Paulino, S. (2016). SUSTAINABLE TOURISM AND THE MATERIALITY OF ACCOMMODATION SERVICES.
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  • Uémoto, W. (2016). Exploiting Triggers for Customer Behaviour Modification.
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  • Stare, M. (2016). Multidimensional role of services in global value chains: Implications for theory and practice.
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  • Spurrell, M., Araujo, L., & Proudlove, N. (2016). Evaluating Learning Disability Case Management From a Service Delivery Network Perspective.
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  • Skålén, P., Engen, M., Magnusson, P., Bergkvist, L., & Karlsson, J. (2016). Public Service Innovation: A Public Service Dominant Logic View.
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  • Silva-Morales, M. J. (2016). Changes in the intellectual structure of service innovation and service system in the digital age: an interdisciplinary analysis from 1986 to 2015.
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  • Signori, P., & D.J., F. (2016). Digital Marketing Innovations and their role in service ecosystems, the exchange of value and social impact.
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  • Schartinger, D. (2016). SOCIAL INNOVATION AND THE ENVIRONMENT: How do social innovations add to change towards sustainability?.
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  • Saari, E., Käpykangas, S., & Hasu, M. (2016). The Cinderella story – A Skilled Worker´s New Chance in the Digitalization of Services.
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  • Dror, S. (2016). The House of Quality for Product Service Design.
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  • Pöyry-Lassila, P., Kantola, T., Noso, M., Pohjonen, S., Meristö, T., & Lankinen-Lifländer, M. (2016). Co-creating Well-being Services in Ecosystems: Two Case Studies.
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  • Palomäk, K., Valkokari, K., & Hakanen, T. (2016). From Channel Management in Sales and Distribution to Co-Evolving Service Ecosystems.
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  • Lappi, M., & Pekkarinen, S. (2016). Narratives on value experience through activities of an individual’s well-being.
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  • Muetzel, L., Kilian, T., & Walsh, G. (2016). Developing a Scale to Measure Emotional Responses to Buying Complex Services: A Case of Occupational Disability Insurance.
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  • Merlin-Brogniart, C. (2016). What’s ahead in Service Research? New perspectives for Business and Society.
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  • Meristö, T., Kantola, T., & Lankinen-Lifländer, M. (2016). Smart Tools and Service Opportunities for Child Protection Ecosystem in the Future: Case Family View.
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  • McLean, G., Al-Nabhani, K., & Wilson, A. (2016). The Customer Experience… Is there an App for that? A conceptual understanding of the customer experience with m-commerce mobile applications.
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  • Liu, Y. (2016). Coupling Mechanism and Influence Path of Producer Services Agglomeration on Manufacturing Upgrade:PLS-SEM Analysis of China’s above Prefecture Level Cities.
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  • Ligthart, R., Porokuokka, J., & Keränen, K. (2016). USING DIGITAL CO-CREATION FOR INNOVATION DEVELOPMENT.
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  • Li, W., & Liu, Y. (2016). The Study on Nationality Structure of Services Imports in China:Based on the Value-added Trade Estimation.
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  • Leväsluoto, J., Hyytinen, K., & Toivonen, M. (2016). Public innovation in the digital era: new opportunities for multidisciplinary collaboration and citizen empowerment.
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  • Leoni, L. (2016). Servitization in Italy: evidences from the Lazio region.
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  • Laukkanen, M., & Komppula, R. (2016). HOLISTIC SERVICE DEVELOPMENT IN THE PUBLIC SECTOR – CASE STUDY FROM FINLAND.
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  • Larjovuori, R. -L., Bordi, L., Mäkiniemi, J. -P., & Heikkilä-Tammi, K. (2016). The role of leadership and employee well-being in organisational digitalisation.
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  • Atarodian, A. (2016). Service innovation driven enterprises in Emerging markets: A contemporary new insight of firms in dynamic global context.
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