RESER 2016 conference proceedings

Here you find the papers presented at the conference in Naples.

  • Zagaceta, J. C. (2016). Service firm innovation: Disaggregated classification analysis for México.
    URL
  • Dose, D., & Walsh, G. (2016). Sharing the pie – An empirical examination of referral reward sharing on peer-to-peer platforms.
    URL
  • Kolek, E. (2016). The Service Experience Modelling Method: An Innovative Three-Level Approach for Effective Service Modelling.
    URL
  • Espigares, J. L. N. (2016). Economic Impact of Healthcare Systems: An Intercountry Input-Output Approach.
    URL
  • Gidhagen, M. (2016). Envisioning Potential Value Creation through Managing Resource Becoming.
    URL
  • Gardner, E., & Bryson, J. R. (2016). Commoditization and Business and Professional Services: New Perspectives on the Changing Nature of Accountancy.
    URL
  • Gallego, J., & Di Meglio, G. (2016). Sectoral Determinism for (inbound open) Innovation Patterns?.
    URL
  • Findsrud, R., Tronvol, B., & Edvardsson, B. (2016). Conceptualizing resource integration in value co-creation using theories of motivation.
    URL
  • Ferruzca, M., Tossavainen, P. J., & Kaartti, V. (2016). Educating the future generation of service innovators in emerging markets: A tale from the land of 100000 lakes.
    URL
  • Ferreira, L. C., & Menezes, J. (2016). Influence of institutions in resource integration and value creation in a multi-level context of service ecosystems.
    URL
  • Espigares, J. L. N., Buck, M., Tarifa, G. M., Segura, J. A. M., Midtbø, T., López, C. P., & Saethre, M. A. (2016). Municipal Services in the Framework of LA21: A Comparison between Norway and Spain.
    URL
  • Droll, C., Imran, S., Sämann, M., van Husen, C., Haeberle, D., Rahman, A., & Razek, A. (2016). A Coherent Set of Customer Experience Factors for the Developers of Industrial Product Services.
    URL
  • Djellal, F., & Gallouj, F. (2016). Fifteen advances and fifteen challenges for service innovation studies.
    URL
  • Lahtinen, K., & Järvinen, M. (2016). Do you see what I see? Web application as a method for creating a shared context in employee-driven innovation.
    URL
  • Depeyrot-Ficatier, T., Bourret, C., & Meyer, C. (2016). Services Co-Construction in the French Healthcare System within Patien's Digital Uses - An Approach through some Information Platforms.
    URL
  • Corona-Treviño, L. (2016). User as a new component of production: Typology of Services from the perspective of the Labour process.
    URL
  • Cordeiro-Nilsson, C. M. (2016). Internationalisation Theory Perspective of Product-Service Inovation: The Götheborg IV Model.
    URL
  • Chatmi, A., & Elasri, K. (2016). Attractiveness of host countries: The range of knowledge-intensive services offshorable.
    URL
  • Broussolle, D. (2016). A Note on Service in the European Union Regulations: Is Digital Content a Service?.
    URL
  • Bröchner, J. (2016). Construction sector service ecosystems.
    URL
  • Bourret, C., Clair, E., Dassonville, M., & Suzzoni, L. (2016). A Diversified Strategy to Modernize a Public Service by Associating Users: the case of the CAF (Family Allowances Organization) Yvelines (Ile-de-France).
    URL
  • Boesen, M., Sundbo, D., & Sundbo, J. (2016). Local food and tourism. An entrepreneurial network approach.
    URL
  • Bertrand, D., Chameroy, F., Léo, P. -Y., & Philippe, J. (2016). The sharing economy : What makes i attractive for consumers.
    URL
  • Becker, M., & Klingner, S. (2016). Towards Method Fragments for Service Engineering.
    URL
  • Bagdoniene, L., & Valkauskiene, G. (2016). Strategic Matters of the Customer Co-Creation in Service Innovation.
    URL
  • Koskela-Huotari, K., & Skålén, P. (2016). Markets as evolving institutional problem-solution configurations.
    URL
  • Lappalainen, I., & Nuutinen, M. (2016). The Core Task Approach to modelling the dynamics of value co-creation and innovation activity.
    URL
  • Wallin, A. (2016). Building legitimacy for entrepreneurial innovations in health service ecosystem: an institutional approach.
    URL
  • Parikh, V. (2016). 'Call' Centres to 'Contact' Centres: Shifting Paradigms of Customer Service Systems and Research.
    URL
  • Volpi, Y., & Paulino, S. (2016). SUSTAINABLE TOURISM AND THE MATERIALITY OF ACCOMMODATION SERVICES.
    URL
  • Uémoto, W. (2016). Exploiting Triggers for Customer Behaviour Modification.
    URL
  • Stare, M. (2016). Multidimensional role of services in global value chains: Implications for theory and practice.
    URL
  • Spurrell, M., Araujo, L., & Proudlove, N. (2016). Evaluating Learning Disability Case Management From a Service Delivery Network Perspective.
    URL
  • Skålén, P., Engen, M., Magnusson, P., Bergkvist, L., & Karlsson, J. (2016). Public Service Innovation: A Public Service Dominant Logic View.
    URL
  • Silva-Morales, M. J. (2016). Changes in the intellectual structure of service innovation and service system in the digital age: an interdisciplinary analysis from 1986 to 2015.
    URL
  • Signori, P., & D.J., F. (2016). Digital Marketing Innovations and their role in service ecosystems, the exchange of value and social impact.
    URL
  • Schartinger, D. (2016). SOCIAL INNOVATION AND THE ENVIRONMENT: How do social innovations add to change towards sustainability?.
    URL
  • Saari, E., Käpykangas, S., & Hasu, M. (2016). The Cinderella story – A Skilled Worker´s New Chance in the Digitalization of Services.
    URL
  • Dror, S. (2016). The House of Quality for Product Service Design.
    URL
  • Pöyry-Lassila, P., Kantola, T., Noso, M., Pohjonen, S., Meristö, T., & Lankinen-Lifländer, M. (2016). Co-creating Well-being Services in Ecosystems: Two Case Studies.
    URL
  • Palomäk, K., Valkokari, K., & Hakanen, T. (2016). From Channel Management in Sales and Distribution to Co-Evolving Service Ecosystems.
    URL
  • Lappi, M., & Pekkarinen, S. (2016). Narratives on value experience through activities of an individual’s well-being.
    URL
  • Muetzel, L., Kilian, T., & Walsh, G. (2016). Developing a Scale to Measure Emotional Responses to Buying Complex Services: A Case of Occupational Disability Insurance.
    URL
  • Merlin-Brogniart, C. (2016). What’s ahead in Service Research? New perspectives for Business and Society.
    URL
  • Meristö, T., Kantola, T., & Lankinen-Lifländer, M. (2016). Smart Tools and Service Opportunities for Child Protection Ecosystem in the Future: Case Family View.
    URL
  • McLean, G., Al-Nabhani, K., & Wilson, A. (2016). The Customer Experience… Is there an App for that? A conceptual understanding of the customer experience with m-commerce mobile applications.
    URL
  • Liu, Y. (2016). Coupling Mechanism and Influence Path of Producer Services Agglomeration on Manufacturing Upgrade:PLS-SEM Analysis of China’s above Prefecture Level Cities.
    URL
  • Ligthart, R., Porokuokka, J., & Keränen, K. (2016). USING DIGITAL CO-CREATION FOR INNOVATION DEVELOPMENT.
    URL
  • Li, W., & Liu, Y. (2016). The Study on Nationality Structure of Services Imports in China:Based on the Value-added Trade Estimation.
    URL
  • Leväsluoto, J., Hyytinen, K., & Toivonen, M. (2016). Public innovation in the digital era: new opportunities for multidisciplinary collaboration and citizen empowerment.
    URL
  • Leoni, L. (2016). Servitization in Italy: evidences from the Lazio region.
    URL
  • Laukkanen, M., & Komppula, R. (2016). HOLISTIC SERVICE DEVELOPMENT IN THE PUBLIC SECTOR – CASE STUDY FROM FINLAND.
    URL
  • Larjovuori, R. -L., Bordi, L., Mäkiniemi, J. -P., & Heikkilä-Tammi, K. (2016). The role of leadership and employee well-being in organisational digitalisation.
    URL
  • Atarodian, A. (2016). Service innovation driven enterprises in Emerging markets: A contemporary new insight of firms in dynamic global context.
    URL

Call for papers 2017

RESER 2017 Call for Papers is organized around seven main themes, but welcomes contributions that are close to these areas.

  • City Service
  • Servitization
  • Service ecosystems
  • Service innovation
  • International Perspectives
  • Value creation
  • Methodological challenges in service studies: complexity, pluralism and interdisciplinary

1. City Service

The city is the place where services and, particularly, advanced services, are being specially developed in the last few decades. In this track we want to analyse how to make the city an effective environment for the expansion of this sector. Discussion will be addressed around the following issues: the role of public policies for the development of the sector, service drivers such as knowledge ecosystems, smart city services that can create higher well-being rates for its citizens through a safer, more inclusive, healthier environment and the like.

In this theme, the following topics exemplify the central interests:

  • Smart cities
  • Public service policy
  • Service drivers
  • KIBS in cities
  • Citizens well-being

2. Servitization

Services are acquiring a very important role in the manufacturing industry. The digitalized factory generates, through big data and another new ICT technologies, opportunities to generate new sources of turnover through services that complement and give added value to the product. But, there is a lack of knowledge on how to bring this chance to reality so we want to collect new perspectives, practices, and studies in this field. In general, in this track we would like to collect new perspectives on the growing digitalization of the economy and its impact on the services sector.

We welcome contributions to the following sub-themes:

  • Servitization in manufacturing context
  • Industry 4.0 in the servitization perspective
  • Service digitalization
  • New digital capabilities
  • ICT based experiences

3. Service Ecosystems

Nowadays, global value chains made up of products and services are increasingly moving the global economy. However, it is not easy to create an effective and efficient process of collaboration between industrial and service companies to tackle this new paradigm. In this track we are very interested in discovering the key aspects that can facilitate this alliance and co-creational process. In addition, service companies are challenged to collaborate with each other in order to create ecosystems to foster new and competitive business models. Finally, there is a third kind of scenario related to how services providers collaborate in a local and international basis with knowledge systems (universities, technology centres…) in order to add value and innovate in their value propositions.

This track addresses the following and related issues:

  • Product Service Systems (PSS)
  • Service networks
  • Governance and viability of ecosystems
  • Knowledge infrastructure for services
  • Sustainability & Financial issues
  • Resilient ecosystems and territorial development

4. Service innovation

Traditionally, innovation has been linked to new product development. But, innovation processes related to services require a new approach and new perspective for service innovation that need to be developed. In this track we are interested in collecting new perspectives and practices on the management of innovation in a service context. More specifically in: business model innovation, monetization strategies of innovative services, or the development of distinctive competitive value propositions. Service innovation is giving rise to many new entrepreneurial initiatives and that is why this track asks about the specific nature of entrepreneurship in a service research context. In this sense, research studies carried out to analyse specifically the entrepreneurial ecosystems are of particular interest.

Bringing together these different perspectives is highly desirable and we therefore welcome papers on the following or related topics:

  • New business models
  • Value proposition development
  • Monetization strategies
  • Social innovation and new forms of service innovations in emerging countries
  • Entrepreneurship & intrapreneurship

5. International Perspectives

Globalization process experienced in the last decades bears a very direct relation with services and the internationalization of services is leading to a new phase of globalization. The internationalization of services, including an increased mobility of capital, people, know-how and other resources, increase the interdependency of economies. This process in turns changes the geography of services and requires an in-depth understanding of how services emergence and locate in certain local, urban, and dense areas. Many studies address the internationalization of services in terms of Foreign Direct Investment; International Trade in Services; Multinational enterprises. Additional research focuses on the spatial aspects and impacts of service development.

Contributions to the following and related issues are thus welcome:

  • Geography of services
  • Services in emerging countries
  • Human Resources
  • Internationalization strategies
  • Trade and foreign direct investment

6. Value Creation

In services, the relationship with the user is a fundamental and absolutely differential aspect. In this track we are interested in contributions throughout the classic process of knowing, relating and co-creating/adapting the service together with the client or final user. Particularly interesting will be the contributions that can be made on customer experience since the latest researches have shown that a proper management of this aspect can be decisive in the competitiveness of companies and/or user satisfaction. Finally, and as is usual in the RESER conference, the papers that tell us about open innovation will also have a relevant space.

Contributions to the following and related issues are thus welcome:

  • Customer knowledge and relationship management
  • Co-creation
  • Customer experience
  • User experience
  • Open innovation
  • User driven innovation

7. Methodological challenges in service studies: complexity, pluralism and interdisciplinary.

The ontological, epistemological and methodological foundations of service studies constitutes a new challenge that scholars are invited to take up to provide directions for ongoing service research.

This track aims at providing evidence of new research approaches based on interdisciplinary and pluralist research approaches. It strives to map out how in the research process different principles, methods, techniques and tools could be integrated to deeper better the understanding of inherent complexity of society. Following topics should be investigated:

  • Pluralist epistemology to service research
  • Practice-based study methods
  • Complexity theory
  • Mixed methods

Call for papers 2017

RESER 2017 Call for Papers is organized around seven main themes, but welcomes contributions that are close to these areas.

  • City Service
  • Servitization
  • Service ecosystems
  • Service innovation
  • International Perspectives
  • Value creation
  • Methodological challenges in service studies: complexity, pluralism and interdisciplinary

1. City Service

The city is the place where services and, particularly, advanced services, are being specially developed in the last few decades. In this track we want to analyse how to make the city an effective environment for the expansion of this sector. Discussion will be addressed around the following issues: the role of public policies for the development of the sector, service drivers such as knowledge ecosystems, smart city services that can create higher well-being rates for its citizens through a safer, more inclusive, healthier environment and the like.

In this theme, the following topics exemplify the central interests:

  • Smart cities
  • Public service policy
  • Service drivers
  • KIBS in cities
  • Citizens well-being

2. Servitization

Services are acquiring a very important role in the manufacturing industry. The digitalized factory generates, through big data and another new ICT technologies, opportunities to generate new sources of turnover through services that complement and give added value to the product. But, there is a lack of knowledge on how to bring this chance to reality so we want to collect new perspectives, practices, and studies in this field. In general, in this track we would like to collect new perspectives on the growing digitalization of the economy and its impact on the services sector.

We welcome contributions to the following sub-themes:

  • Servitization in manufacturing context
  • Industry 4.0 in the servitization perspective
  • Service digitalization
  • New digital capabilities
  • ICT based experiences

3. Service Ecosystems

Nowadays, global value chains made up of products and services are increasingly moving the global economy. However, it is not easy to create an effective and efficient process of collaboration between industrial and service companies to tackle this new paradigm. In this track we are very interested in discovering the key aspects that can facilitate this alliance and co-creational process. In addition, service companies are challenged to collaborate with each other in order to create ecosystems to foster new and competitive business models. Finally, there is a third kind of scenario related to how services providers collaborate in a local and international basis with knowledge systems (universities, technology centres…) in order to add value and innovate in their value propositions.

This track addresses the following and related issues:

  • Product Service Systems (PSS)
  • Service networks
  • Governance and viability of ecosystems
  • Knowledge infrastructure for services
  • Sustainability & Financial issues
  • Resilient ecosystems and territorial development

4. Service innovation

Traditionally, innovation has been linked to new product development. But, innovation processes related to services require a new approach and new perspective for service innovation that need to be developed. In this track we are interested in collecting new perspectives and practices on the management of innovation in a service context. More specifically in: business model innovation, monetization strategies of innovative services, or the development of distinctive competitive value propositions. Service innovation is giving rise to many new entrepreneurial initiatives and that is why this track asks about the specific nature of entrepreneurship in a service research context. In this sense, research studies carried out to analyse specifically the entrepreneurial ecosystems are of particular interest.

Bringing together these different perspectives is highly desirable and we therefore welcome papers on the following or related topics:

  • New business models
  • Value proposition development
  • Monetization strategies
  • Social innovation and new forms of service innovations in emerging countries
  • Entrepreneurship & intrapreneurship

5. International Perspectives

Globalization process experienced in the last decades bears a very direct relation with services and the internationalization of services is leading to a new phase of globalization. The internationalization of services, including an increased mobility of capital, people, know-how and other resources, increase the interdependency of economies. This process in turns changes the geography of services and requires an in-depth understanding of how services emergence and locate in certain local, urban, and dense areas. Many studies address the internationalization of services in terms of Foreign Direct Investment; International Trade in Services; Multinational enterprises. Additional research focuses on the spatial aspects and impacts of service development.

Contributions to the following and related issues are thus welcome:

  • Geography of services
  • Services in emerging countries
  • Human Resources
  • Internationalization strategies
  • Trade and foreign direct investment

6. Value Creation

In services, the relationship with the user is a fundamental and absolutely differential aspect. In this track we are interested in contributions throughout the classic process of knowing, relating and co-creating/adapting the service together with the client or final user. Particularly interesting will be the contributions that can be made on customer experience since the latest researches have shown that a proper management of this aspect can be decisive in the competitiveness of companies and/or user satisfaction. Finally, and as is usual in the RESER conference, the papers that tell us about open innovation will also have a relevant space.

Contributions to the following and related issues are thus welcome:

  • Customer knowledge and relationship management
  • Co-creation
  • Customer experience
  • User experience
  • Open innovation
  • User driven innovation

7. Methodological challenges in service studies: complexity, pluralism and interdisciplinary.

The ontological, epistemological and methodological foundations of service studies constitutes a new challenge that scholars are invited to take up to provide directions for ongoing service research.

This track aims at providing evidence of new research approaches based on interdisciplinary and pluralist research approaches. It strives to map out how in the research process different principles, methods, techniques and tools could be integrated to deeper better the understanding of inherent complexity of society. Following topics should be investigated:

  • Pluralist epistemology to service research
  • Practice-based study methods
  • Complexity theory
  • Mixed methods

RESER 2015 conference proceedings

Here you find the papers presented at the conference in Copenhagen.
All papers in one PDF document can be downloaded here.

  • Morrar, R., & Abdelhadi, M. (2015). Obstacles of Innovation and innovation capabilities of knowledge intensive business service sector in Palestine.
    URL
  • Desmarchelier, B., Djellal, F., & Gallouj, F. (2015). KIBS and the Dynamics of Industrial Clusters: a Complex Adaptive Systems Approach.
    URL
  • Fuglsang, L., & Sundbo, J. (2015). Innovation in public service systems.
    URL
  • Fuglsang, L. (2015). Connecting policy and practice: How everyday creativity and bricolage-work can evolve around shared fields of meaning.
    URL
  • Friedrich, M., Rößner, A., & Tombeil, A. -S. (2015). The impact of service robotics on service work within a healthcare service system.
    URL
  • Forder, C. (2015). Exploring Customer Value in the Experience Economy Service Encounter: An Exploratory Study.
    URL
  • Flores, M. O., & Martinsuo, M. (2015). Use of equipment lifecycle data in industrial services.
    URL
  • Evers, J., & Knipperts, J. (2015). Networking and cooperation: Social innovations within demographic change.
    URL
  • Djellal, F., & Gallouj, F. (2015). Service innovation for sustainability: paths for greening through service innovation.
    URL
  • Cruz, S., Paulino, S., & Paiva, D. (2015). Service Innovation Dynamics in Solid Waste Sector: CDM Landfill Projects.
    URL
  • Gál, Z., & Sass, M. (2015). Host country impact of services FDI: the case of Visegrad countries.
    URL
  • Costa, P., Costa Pinto, T., Ferreiro, F., Bernardo, F., Colaço, C., Santos, S., Lopes, R., et al. (2015). Between the centre and the margins: Services location, economic (re)structuring and quality of life in metropolitan periurban areas.
    URL
  • Chatmi, A., & Elasri, K. (2015). L’éventail des services délocalisables, facteur d’attractivité des pays hôtes : Une approche par les coûts et les risques.
    URL
  • Castrén, L., & Scheuer, M. (2015). Innovation management in healthcare services. Two countries in comparison.
    URL
  • Bourret, C., & Nkondjock, C. (2015). New approaches to patients’ services and new uses of ICT (Information and Communication Technology) in Co-operative Interface Organizations as a lever to improve the French Healthcare System.
    URL
  • Berghall,. (2015). The concept of commitment in explaining micro level Vitality.
    URL
  • Bastos, A. A., & Zille, L. P. (2015). The trade service in latin America 2002-2012.
    URL
  • Bagdoniene, L., & Valkauskiene, G. (2015). Exploring the features of consuler value co creation in health care.
    URL
  • Gál, Z. (2015). International Financial Centre Development in Central and Eastern Europe – Role of Financial & Business Services Offshoring in IFC Formation.
    URL
  • Gliem, S., Boeger, A., Goegl, H., & Hipp, C. (2015). Evaluation of design thinking for the creation of service innovations in developing countries.
    URL
  • Moreno, leisa. (2015). Re-approaching the Meaning “Innovative Service” on Generating New Service Process: MEIJI Milk Express study case (fresh milk home delivery service) - Provider and User perspectives as innovative/innovated service.
    URL
  • Kuula, S., Niemi, E., & Haapasalo, H. (2015). Service Dominant Logic – how to systematize service business.
    URL
  • Momeni, M., Balslev Nielsen, S., & Kafash, M. H. (2015). Determination of Innovation Capability of Organizations: Qualitative Meta Synthesis and Delphi Method.
    URL
  • McLean, G., & Wilson, A. (2015). Evolving the online customer experience - Is there a role for online customer support?.
    URL
  • Martín-Segura, J. A., Navarro-Espigares, J. L., Pérez-López, C., & Maraver-Tarifa, G. (2015). Sustainable Development an Opportunity for Innovation in the Management Model of Public Organisations.
    URL
  • Yi, L. (2015). Tyranny of Distance or Market Potential? Empirical Analysis on Service Sector Growth in Hinterlands of China.
    URL
  • Leväsluoto, J., Heikkilä, J., Viitanen, K., & Tuovinen, J. (2015). Gamification as an enabler of mutual learning in complex health care systems.
    URL
  • Lahtinen, K., Aaltonen, S., Järvinen, M., Teittinen, O., & Pirttimäki, M. (2015). Frameworks towards a virtual co-creation tool for fuzzy front-end of service development in health care context.
    URL
  • Leoni, L. (2015). Servitization and Productization: two faces of the same coin?.
    URL
  • Komulainen, H., Karjaluoto, H., Saarijärvi, H., Saraniemi, S., Still, K., & Ulkuniemi, P. (2015). Unlocking new business potential in the field of digital services.
    URL
  • Gozim, S. A., & Monnoyer, M. -C. (2015). Le rôle de l’animation dans la construction de projets innovants, le cas des structures hospitalières.
    URL
  • Kolek, E., & Behrens, D. (2015). Clarifying Service Classification Concepts: An In-Depth Literature Review.
    URL
  • Iosif, A. -E., & Tăchiciu, L. (2015). The assessment of service innovation in relation to regional development. A comparative analysis between the Province of Limburg and the Region of Bucharest-Ilfov.
    URL
  • Hyytinen, K. (2015). Governance for collaborative development of service and system innovations.
    URL
  • Høegh-Guldberg, O., & Fuglsang, L. (2015). Towards a Multi-level Framework of Collaborative Innovation in Tourism.
    URL
  • Hermelin, B., & Rusten, G. (2015). Social innovations – the role of the local community.
    URL
  • Helkkula, A., Russo Spena, T., Mele, C., Improta, V., & Kelleher, C. (2015). Service culture and value experiences of everyday service: North-South divide.
    URL
  • Heikka, E. -L., Saraniemi, S., & Ulkuniemi, P. (2015). Developing digital self-care services in health care through value propositions.
    URL
  • Bagdoniene, L., & Valkauskiene, G. (2015). Enhancing the service value proposition in tradition to transformative service research.
    URL
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RESER 2016 conference proceedings

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RESER 2016 conference proceedings

Here you find the papers presented at the conference in Naples.

  • Zagaceta, J. C. (2016). Service firm innovation: Disaggregated classification analysis for México.
    URL
  • Dose, D., & Walsh, G. (2016). Sharing the pie – An empirical examination of referral reward sharing on peer-to-peer platforms.
    URL
  • Kolek, E. (2016). The Service Experience Modelling Method: An Innovative Three-Level Approach for Effective Service Modelling.
    URL
  • Espigares, J. L. N. (2016). Economic Impact of Healthcare Systems: An Intercountry Input-Output Approach.
    URL
  • Gidhagen, M. (2016). Envisioning Potential Value Creation through Managing Resource Becoming.
    URL
  • Gardner, E., & Bryson, J. R. (2016). Commoditization and Business and Professional Services: New Perspectives on the Changing Nature of Accountancy.
    URL
  • Gallego, J., & Di Meglio, G. (2016). Sectoral Determinism for (inbound open) Innovation Patterns?.
    URL
  • Findsrud, R., Tronvol, B., & Edvardsson, B. (2016). Conceptualizing resource integration in value co-creation using theories of motivation.
    URL
  • Ferruzca, M., Tossavainen, P. J., & Kaartti, V. (2016). Educating the future generation of service innovators in emerging markets: A tale from the land of 100000 lakes.
    URL
  • Ferreira, L. C., & Menezes, J. (2016). Influence of institutions in resource integration and value creation in a multi-level context of service ecosystems.
    URL
  • Espigares, J. L. N., Buck, M., Tarifa, G. M., Segura, J. A. M., Midtbø, T., López, C. P., & Saethre, M. A. (2016). Municipal Services in the Framework of LA21: A Comparison between Norway and Spain.
    URL
  • Droll, C., Imran, S., Sämann, M., van Husen, C., Haeberle, D., Rahman, A., & Razek, A. (2016). A Coherent Set of Customer Experience Factors for the Developers of Industrial Product Services.
    URL
  • Djellal, F., & Gallouj, F. (2016). Fifteen advances and fifteen challenges for service innovation studies.
    URL
  • Lahtinen, K., & Järvinen, M. (2016). Do you see what I see? Web application as a method for creating a shared context in employee-driven innovation.
    URL
  • Depeyrot-Ficatier, T., Bourret, C., & Meyer, C. (2016). Services Co-Construction in the French Healthcare System within Patien's Digital Uses - An Approach through some Information Platforms.
    URL
  • Corona-Treviño, L. (2016). User as a new component of production: Typology of Services from the perspective of the Labour process.
    URL
  • Cordeiro-Nilsson, C. M. (2016). Internationalisation Theory Perspective of Product-Service Inovation: The Götheborg IV Model.
    URL
  • Chatmi, A., & Elasri, K. (2016). Attractiveness of host countries: The range of knowledge-intensive services offshorable.
    URL
  • Broussolle, D. (2016). A Note on Service in the European Union Regulations: Is Digital Content a Service?.
    URL
  • Bröchner, J. (2016). Construction sector service ecosystems.
    URL
  • Bourret, C., Clair, E., Dassonville, M., & Suzzoni, L. (2016). A Diversified Strategy to Modernize a Public Service by Associating Users: the case of the CAF (Family Allowances Organization) Yvelines (Ile-de-France).
    URL
  • Boesen, M., Sundbo, D., & Sundbo, J. (2016). Local food and tourism. An entrepreneurial network approach.
    URL
  • Bertrand, D., Chameroy, F., Léo, P. -Y., & Philippe, J. (2016). The sharing economy : What makes i attractive for consumers.
    URL
  • Becker, M., & Klingner, S. (2016). Towards Method Fragments for Service Engineering.
    URL
  • Bagdoniene, L., & Valkauskiene, G. (2016). Strategic Matters of the Customer Co-Creation in Service Innovation.
    URL
  • Koskela-Huotari, K., & Skålén, P. (2016). Markets as evolving institutional problem-solution configurations.
    URL
  • Lappalainen, I., & Nuutinen, M. (2016). The Core Task Approach to modelling the dynamics of value co-creation and innovation activity.
    URL
  • Wallin, A. (2016). Building legitimacy for entrepreneurial innovations in health service ecosystem: an institutional approach.
    URL
  • Parikh, V. (2016). 'Call' Centres to 'Contact' Centres: Shifting Paradigms of Customer Service Systems and Research.
    URL
  • Volpi, Y., & Paulino, S. (2016). SUSTAINABLE TOURISM AND THE MATERIALITY OF ACCOMMODATION SERVICES.
    URL
  • Uémoto, W. (2016). Exploiting Triggers for Customer Behaviour Modification.
    URL
  • Stare, M. (2016). Multidimensional role of services in global value chains: Implications for theory and practice.
    URL
  • Spurrell, M., Araujo, L., & Proudlove, N. (2016). Evaluating Learning Disability Case Management From a Service Delivery Network Perspective.
    URL
  • Skålén, P., Engen, M., Magnusson, P., Bergkvist, L., & Karlsson, J. (2016). Public Service Innovation: A Public Service Dominant Logic View.
    URL
  • Silva-Morales, M. J. (2016). Changes in the intellectual structure of service innovation and service system in the digital age: an interdisciplinary analysis from 1986 to 2015.
    URL
  • Signori, P., & D.J., F. (2016). Digital Marketing Innovations and their role in service ecosystems, the exchange of value and social impact.
    URL
  • Schartinger, D. (2016). SOCIAL INNOVATION AND THE ENVIRONMENT: How do social innovations add to change towards sustainability?.
    URL
  • Saari, E., Käpykangas, S., & Hasu, M. (2016). The Cinderella story – A Skilled Worker´s New Chance in the Digitalization of Services.
    URL
  • Dror, S. (2016). The House of Quality for Product Service Design.
    URL
  • Pöyry-Lassila, P., Kantola, T., Noso, M., Pohjonen, S., Meristö, T., & Lankinen-Lifländer, M. (2016). Co-creating Well-being Services in Ecosystems: Two Case Studies.
    URL
  • Palomäk, K., Valkokari, K., & Hakanen, T. (2016). From Channel Management in Sales and Distribution to Co-Evolving Service Ecosystems.
    URL
  • Lappi, M., & Pekkarinen, S. (2016). Narratives on value experience through activities of an individual’s well-being.
    URL
  • Muetzel, L., Kilian, T., & Walsh, G. (2016). Developing a Scale to Measure Emotional Responses to Buying Complex Services: A Case of Occupational Disability Insurance.
    URL
  • Merlin-Brogniart, C. (2016). What’s ahead in Service Research? New perspectives for Business and Society.
    URL
  • Meristö, T., Kantola, T., & Lankinen-Lifländer, M. (2016). Smart Tools and Service Opportunities for Child Protection Ecosystem in the Future: Case Family View.
    URL
  • McLean, G., Al-Nabhani, K., & Wilson, A. (2016). The Customer Experience… Is there an App for that? A conceptual understanding of the customer experience with m-commerce mobile applications.
    URL
  • Liu, Y. (2016). Coupling Mechanism and Influence Path of Producer Services Agglomeration on Manufacturing Upgrade:PLS-SEM Analysis of China’s above Prefecture Level Cities.
    URL
  • Ligthart, R., Porokuokka, J., & Keränen, K. (2016). USING DIGITAL CO-CREATION FOR INNOVATION DEVELOPMENT.
    URL
  • Li, W., & Liu, Y. (2016). The Study on Nationality Structure of Services Imports in China:Based on the Value-added Trade Estimation.
    URL
  • Leväsluoto, J., Hyytinen, K., & Toivonen, M. (2016). Public innovation in the digital era: new opportunities for multidisciplinary collaboration and citizen empowerment.
    URL
  • Leoni, L. (2016). Servitization in Italy: evidences from the Lazio region.
    URL
  • Laukkanen, M., & Komppula, R. (2016). HOLISTIC SERVICE DEVELOPMENT IN THE PUBLIC SECTOR – CASE STUDY FROM FINLAND.
    URL
  • Larjovuori, R. -L., Bordi, L., Mäkiniemi, J. -P., & Heikkilä-Tammi, K. (2016). The role of leadership and employee well-being in organisational digitalisation.
    URL
  • Atarodian, A. (2016). Service innovation driven enterprises in Emerging markets: A contemporary new insight of firms in dynamic global context.
    URL

Call for papers 2017

RESER 2017 Call for Papers is organized around seven main themes, but welcomes contributions that are close to these areas.

  • City Service
  • Servitization
  • Service ecosystems
  • Service innovation
  • International Perspectives
  • Value creation
  • Methodological challenges in service studies: complexity, pluralism and interdisciplinary

1. City Service

The city is the place where services and, particularly, advanced services, are being specially developed in the last few decades. In this track we want to analyse how to make the city an effective environment for the expansion of this sector. Discussion will be addressed around the following issues: the role of public policies for the development of the sector, service drivers such as knowledge ecosystems, smart city services that can create higher well-being rates for its citizens through a safer, more inclusive, healthier environment and the like.

In this theme, the following topics exemplify the central interests:

  • Smart cities
  • Public service policy
  • Service drivers
  • KIBS in cities
  • Citizens well-being

2. Servitization

Services are acquiring a very important role in the manufacturing industry. The digitalized factory generates, through big data and another new ICT technologies, opportunities to generate new sources of turnover through services that complement and give added value to the product. But, there is a lack of knowledge on how to bring this chance to reality so we want to collect new perspectives, practices, and studies in this field. In general, in this track we would like to collect new perspectives on the growing digitalization of the economy and its impact on the services sector.

We welcome contributions to the following sub-themes:

  • Servitization in manufacturing context
  • Industry 4.0 in the servitization perspective
  • Service digitalization
  • New digital capabilities
  • ICT based experiences

3. Service Ecosystems

Nowadays, global value chains made up of products and services are increasingly moving the global economy. However, it is not easy to create an effective and efficient process of collaboration between industrial and service companies to tackle this new paradigm. In this track we are very interested in discovering the key aspects that can facilitate this alliance and co-creational process. In addition, service companies are challenged to collaborate with each other in order to create ecosystems to foster new and competitive business models. Finally, there is a third kind of scenario related to how services providers collaborate in a local and international basis with knowledge systems (universities, technology centres…) in order to add value and innovate in their value propositions.

This track addresses the following and related issues:

  • Product Service Systems (PSS)
  • Service networks
  • Governance and viability of ecosystems
  • Knowledge infrastructure for services
  • Sustainability & Financial issues
  • Resilient ecosystems and territorial development

4. Service innovation

Traditionally, innovation has been linked to new product development. But, innovation processes related to services require a new approach and new perspective for service innovation that need to be developed. In this track we are interested in collecting new perspectives and practices on the management of innovation in a service context. More specifically in: business model innovation, monetization strategies of innovative services, or the development of distinctive competitive value propositions. Service innovation is giving rise to many new entrepreneurial initiatives and that is why this track asks about the specific nature of entrepreneurship in a service research context. In this sense, research studies carried out to analyse specifically the entrepreneurial ecosystems are of particular interest.

Bringing together these different perspectives is highly desirable and we therefore welcome papers on the following or related topics:

  • New business models
  • Value proposition development
  • Monetization strategies
  • Social innovation and new forms of service innovations in emerging countries
  • Entrepreneurship & intrapreneurship

5. International Perspectives

Globalization process experienced in the last decades bears a very direct relation with services and the internationalization of services is leading to a new phase of globalization. The internationalization of services, including an increased mobility of capital, people, know-how and other resources, increase the interdependency of economies. This process in turns changes the geography of services and requires an in-depth understanding of how services emergence and locate in certain local, urban, and dense areas. Many studies address the internationalization of services in terms of Foreign Direct Investment; International Trade in Services; Multinational enterprises. Additional research focuses on the spatial aspects and impacts of service development.

Contributions to the following and related issues are thus welcome:

  • Geography of services
  • Services in emerging countries
  • Human Resources
  • Internationalization strategies
  • Trade and foreign direct investment

6. Value Creation

In services, the relationship with the user is a fundamental and absolutely differential aspect. In this track we are interested in contributions throughout the classic process of knowing, relating and co-creating/adapting the service together with the client or final user. Particularly interesting will be the contributions that can be made on customer experience since the latest researches have shown that a proper management of this aspect can be decisive in the competitiveness of companies and/or user satisfaction. Finally, and as is usual in the RESER conference, the papers that tell us about open innovation will also have a relevant space.

Contributions to the following and related issues are thus welcome:

  • Customer knowledge and relationship management
  • Co-creation
  • Customer experience
  • User experience
  • Open innovation
  • User driven innovation

7. Methodological challenges in service studies: complexity, pluralism and interdisciplinary.

The ontological, epistemological and methodological foundations of service studies constitutes a new challenge that scholars are invited to take up to provide directions for ongoing service research.

This track aims at providing evidence of new research approaches based on interdisciplinary and pluralist research approaches. It strives to map out how in the research process different principles, methods, techniques and tools could be integrated to deeper better the understanding of inherent complexity of society. Following topics should be investigated:

  • Pluralist epistemology to service research
  • Practice-based study methods
  • Complexity theory
  • Mixed methods

Call for papers 2017

RESER 2017 Call for Papers is organized around seven main themes, but welcomes contributions that are close to these areas.

  • City Service
  • Servitization
  • Service ecosystems
  • Service innovation
  • International Perspectives
  • Value creation
  • Methodological challenges in service studies: complexity, pluralism and interdisciplinary

1. City Service

The city is the place where services and, particularly, advanced services, are being specially developed in the last few decades. In this track we want to analyse how to make the city an effective environment for the expansion of this sector. Discussion will be addressed around the following issues: the role of public policies for the development of the sector, service drivers such as knowledge ecosystems, smart city services that can create higher well-being rates for its citizens through a safer, more inclusive, healthier environment and the like.

In this theme, the following topics exemplify the central interests:

  • Smart cities
  • Public service policy
  • Service drivers
  • KIBS in cities
  • Citizens well-being

2. Servitization

Services are acquiring a very important role in the manufacturing industry. The digitalized factory generates, through big data and another new ICT technologies, opportunities to generate new sources of turnover through services that complement and give added value to the product. But, there is a lack of knowledge on how to bring this chance to reality so we want to collect new perspectives, practices, and studies in this field. In general, in this track we would like to collect new perspectives on the growing digitalization of the economy and its impact on the services sector.

We welcome contributions to the following sub-themes:

  • Servitization in manufacturing context
  • Industry 4.0 in the servitization perspective
  • Service digitalization
  • New digital capabilities
  • ICT based experiences

3. Service Ecosystems

Nowadays, global value chains made up of products and services are increasingly moving the global economy. However, it is not easy to create an effective and efficient process of collaboration between industrial and service companies to tackle this new paradigm. In this track we are very interested in discovering the key aspects that can facilitate this alliance and co-creational process. In addition, service companies are challenged to collaborate with each other in order to create ecosystems to foster new and competitive business models. Finally, there is a third kind of scenario related to how services providers collaborate in a local and international basis with knowledge systems (universities, technology centres…) in order to add value and innovate in their value propositions.

This track addresses the following and related issues:

  • Product Service Systems (PSS)
  • Service networks
  • Governance and viability of ecosystems
  • Knowledge infrastructure for services
  • Sustainability & Financial issues
  • Resilient ecosystems and territorial development

4. Service innovation

Traditionally, innovation has been linked to new product development. But, innovation processes related to services require a new approach and new perspective for service innovation that need to be developed. In this track we are interested in collecting new perspectives and practices on the management of innovation in a service context. More specifically in: business model innovation, monetization strategies of innovative services, or the development of distinctive competitive value propositions. Service innovation is giving rise to many new entrepreneurial initiatives and that is why this track asks about the specific nature of entrepreneurship in a service research context. In this sense, research studies carried out to analyse specifically the entrepreneurial ecosystems are of particular interest.

Bringing together these different perspectives is highly desirable and we therefore welcome papers on the following or related topics:

  • New business models
  • Value proposition development
  • Monetization strategies
  • Social innovation and new forms of service innovations in emerging countries
  • Entrepreneurship & intrapreneurship

5. International Perspectives

Globalization process experienced in the last decades bears a very direct relation with services and the internationalization of services is leading to a new phase of globalization. The internationalization of services, including an increased mobility of capital, people, know-how and other resources, increase the interdependency of economies. This process in turns changes the geography of services and requires an in-depth understanding of how services emergence and locate in certain local, urban, and dense areas. Many studies address the internationalization of services in terms of Foreign Direct Investment; International Trade in Services; Multinational enterprises. Additional research focuses on the spatial aspects and impacts of service development.

Contributions to the following and related issues are thus welcome:

  • Geography of services
  • Services in emerging countries
  • Human Resources
  • Internationalization strategies
  • Trade and foreign direct investment

6. Value Creation

In services, the relationship with the user is a fundamental and absolutely differential aspect. In this track we are interested in contributions throughout the classic process of knowing, relating and co-creating/adapting the service together with the client or final user. Particularly interesting will be the contributions that can be made on customer experience since the latest researches have shown that a proper management of this aspect can be decisive in the competitiveness of companies and/or user satisfaction. Finally, and as is usual in the RESER conference, the papers that tell us about open innovation will also have a relevant space.

Contributions to the following and related issues are thus welcome:

  • Customer knowledge and relationship management
  • Co-creation
  • Customer experience
  • User experience
  • Open innovation
  • User driven innovation

7. Methodological challenges in service studies: complexity, pluralism and interdisciplinary.

The ontological, epistemological and methodological foundations of service studies constitutes a new challenge that scholars are invited to take up to provide directions for ongoing service research.

This track aims at providing evidence of new research approaches based on interdisciplinary and pluralist research approaches. It strives to map out how in the research process different principles, methods, techniques and tools could be integrated to deeper better the understanding of inherent complexity of society. Following topics should be investigated:

  • Pluralist epistemology to service research
  • Practice-based study methods
  • Complexity theory
  • Mixed methods