RESER 2021 – Extended Deadline Call for Papers

Latest News:

Due to numerous requests, the RESER21 organizing team has extended the deadline for abstract submission for the 31st RESER conference to June 30th. The team would also like to point out that the thematic focus of this year’s conference on “The disruptive Role of Data, AI and Ecosystems in Service Next Gen” is broad. Contributions of all kinds dealing with changes and innovations in the service environment are also very welcome from authors who do not consider themselves AI or data experts.

It is also important to point out that contributions to research and development projects that have not yet been completed are also highly welcome at the conference. The »Results« section in the Call for Papers can therefore also contain “planned results” and does not have to refer to results that are already available.

Founders’ PhD Award winners of the RESER Conference in Alcalá

The RESER Founders’ Award First Prize of 400 EUR for the best paper by a young researcher has been awarded twice to:

  • Renato Calhau Codá (University of Brasilia)
    for his paper:
    »Interactive value formation: exploring the literature on dark side of the service experience from the perspective of value co-destruction (VCD)«
  • Saeed Mousa (PhD student at Lille University)
    for his paper:
    »Industry 4.0 and Social Innovation: How industry 4.0 affects its social impact on education, labor and healthcare«

Continue reading “Founders’ PhD Award winners of the RESER Conference in Alcalá”

RESER / COVAL 2020 – International Workshop

International Workshop on Servitization, Smart Services and Industry 4.0


Wednesday 20th January 2021. 12.00-14.00 (c.t.)


12.00 Welcome:

Chair: Estíbaliz Hernández, Mondragón University, Spain

  • Luis Rubalcaba, University of Alcala
  • Angel Asensio, Madrid Chamber of Commerce, president

12.15. Speakers:

  • Andreas Schroeder , Aaston University, UK: Servitization for Advanced Services?
  • Takeshi Takenaka, National Institute of Industrial Services and Technology, Japan: Servitization and industry 4.0 from the Japanese experience
  • Marja Toivonen, Aalto University, Finland: User-driven innovation and human-Centered Digitalization
  • Walter Ganz , Fraunhofer IAO, Germany: Services Industry 4.0 and smart services

13.30 Debate
14.00 Close

Registration here:

  Until December 10th After December 10th
General free 30 €
Students free 10 €