Call for papers 2020

Value Co-creation, Innovation and Digital Transformation in Public Services

Co-VAL & XXX International RESER Conference
June 18th-19th 2020, Alcalá de Henares (Madrid, Spain)

Read the call for papers as PDF

The challenges that the public sector needs to address in the 21st century include providing efficient and high-quality public services, as well as improving the public sector’s ability to deal with societal demands. Oftentimes, designing public services following the internal logic of government does not meet the changing needs of citizens. Public sector transformation requires thinking of inclusive ways of citizen engagement. The traditional view of top-down and supply-driven public administrations is no longer appropriate for the creation of public value. There is a need for a demand-driven design of public services that incorporates the opportunities, provided by new technologies, for the effective engagement of citizens and organizations. A key element for a public sector transformation is a paradigm shift from designing and delivering services solely based on the internal logic of public administrations to an external, open and collaborative logic.

An understanding of participatory value creation and innovation promotes a new paradigm of service provision: One that integrates the co-production and multiagent perspectives with an emerging new public service logic. This can be aligned with the on-going work on digital transformation through the use of ICT. The new paradigm fosters technological and non-technological innovation based on changing organizational procedures. Moreover, it demands a mentality open to innovation and user participation in the development of public goods and services.

Value is increasingly co-created through the involvement of all stakeholders in multiple phases of the service process: Co-planning, co-design, co-implementation, co-delivery and co-evaluation. This process can transform public administrations.This conference builds on the work undertaken by the H2020 research project Co-VAL (www.co-val.eu) on value co-creation and innovation in European public administrations. The project goals are to i) provide a comprehensive and holistic theoretical framework, ii) measure and monitor transformative innovations in the public sector, iii) deliver research outcomes on four areas of public service transformation (digital transformation, service design, living-labs and public-private networks for social innovation), and iv) build practical tools and a tracking system for helping policy design, monitoring and evaluation of existing initiatives to support public service transformation. Thus, a new research agenda is needed in order to help unlock this transformative power.

This conference builds on the work undertaken by the H2020 research project Co-VAL (www.co-val.eu) on value co-creation and innovation in European public administrations. The project goals are to i) provide a comprehensive and holistic theoretical framework, ii) measure and monitor transformative innovations in the public sector, iii) deliver research outcomes on four areas of public service transformation (digital transformation, service design, living-labs and public-private networks for social innovation), and iv) build practical tools and a tracking system for helping policy design, monitoring and evaluation of existing initiatives to support public service transformation.

RESER is the European Association for Research on Services. The 30th RESER Conference merges with the international Co-VAL conference in an effort to create synergies between the two communities in order to understand the latest trends in public service research towards an authentic transformation of public administration in Europe and worldwide.

The 30th International Co-VAL & RESER Conference will be organized around the main subjects organized around the following tracks:

Research Tracks

  • TRACK 1: Value co-creation in public services
    CHAIR: Stephen Osborne and Kirsty Strokosch, University of Edinburgh, UK

    • New theoretical approaches on value co-creation
    • New Public Governance and Public Sector Logic
    • Co-creation of public value and citizen participation
    • New dynamics and challenges for value co-creation in public services
  • TRACK 2: Service innovation and innovation ecosystems in public services
    CHAIR: Faiz Gallouj, Lille University, France

    • Service innovation for public services
    • Multiagent frameworks for public innovation
    • Public-private networks for social innovation
    • Third sector and social innovation in public services
  • TRACK 3: Digital transformation in public services
    CHAIR: Ines Mergel, University of Konstanz, Germany

    • Digital transformation, e-government and e-governance
    • User centered digital services and open governance
    • Disruptive technologies for public administration: AI and machine learning, big data and the application of block chains in public services
  • TRACK 4: Measuring value co-creation and innovation in public services
    CHAIR: Anthony Arundel, Maastricht University, Netherlands

    • New metrics for public sector co-creation and innovation o Indicators for policy use
    • Use of big data to measure public sector innovation
    • Evaluation of public policies
  • TRACK 5: Service design and co-creation methods for public services
    CHAIR: Maria Røhnebæk and Rolf Rønning, Inland Norway University of Applied Sciences, Norway

    • Service Design
    • Co-creation techniques for the public sector: AGILE, SCRUM, LEAN, etc.
    • Innovative public procurement
  • TRACK 6. Living-labs and co-creation spaces for public services
    CHAIR: Lars Fuglsang, Roskilde University, Denmark

    • Living labs: Design, implementation and evaluation
    • Smart cities and local services
    • Geography and location of public services
    • Sustainability and the circular economy
  • TRACK 7: Lessons learned from private sector
    Chair: Walter Ganz, Fraunhofer Institute, Germany

    • Value co-creation and co-innovation in private services
    • Servitization
    • Living labs and co-design in private sector
    • Lessons from service marketing, management and service science
  • TRACK 8: Public services in developing economies
    Chair: Nano Mulder, ECLAC, United Nations, Chile

    • Services challenges for developing economies
    • Public sector reforms in developing economies
  • TRACK 9: New paths in services research
    CHAIR: Marja Toivonen, Aalto University, Finland

    • Services, employment and jobs
    • Geography of services
    • Globalization and trade in services
    • Services marketing and management
    • Economics, regulation and competition in services
    • Other topics on services research

Practitioners Track

  • TRACK 10: Policy actions and cases for public sector transformation
    CHAIR: David Osimo and Francesco Mureddu, Lisbon Council, Belgium

    • Policy strategies for public sector transformation
    • Case stories of public sector transformation
    • Policies for transforming the public sector
    • Public living labs
    • Digital agendas and strategies
    • Citizens participation, participatory budgets and public consultations

Contributions can be conceptual, empirical, methodological, or policy-based. The authors must specify to which track they are submitting their papers/presentations in the registration form. This call welcomes both research papers (tracks 1-9) and cases provided by practitioners (track 10).

Summer School

Young researchers, PhD students and practitioners interested in innovation training are encouraged to participate in the summer school that will take place days previous to the conference. More information will follow on the Conference Website.